QAYSHARA DYSON
Cape Town
Summary
Passionate Customer Operations Manager with over six years of experience in customer support, team leadership, and community building. I love creating efficient processes that improve customer satisfaction and build strong, motivated teams. With a focus on relationship-building and communication, I drive initiatives that support our customers and foster a collaborative, supportive team culture. From strategic planning to event coordination, I’m dedicated to making a positive impact, optimising workflows, and delivering exceptional service with empathy and enthusiasm.
Overview
8
8
years of professional experience
Work History
Operations Manager
WeCode24
Cape Town
07.2024 - Current
- Manage daily activities for WeCode24 coding program
- Manage coordination of program elements such as developing materials, organizing school visits, and supporting facilitators
- Organize career days, coding workshops, and HackFest competitions
- Developed strategies to increase learner engagement in coding clubs
- Enhanced external visibility leading to greater engagement
- Engage stakeholders to streamline on-site and virtual operations efficiently
- Prepared detailed summaries to keep supporters informed of performance
- Enhanced program growth leveraging scaling techniques
- Initiated guidance programs through innovative channels
- Interact with learners to collect feedback on content
Operations Manager
Sweet Spot Abroad
Cape Town
11.2023 - 04.2024
- Developed comprehensive roadmaps that supported timely project completions across multiple locations
- Boosted company portfolio through targeted collaborations
- Developed streamlined processes to enhance operational efficiency
- Guaranteed superior customer experiences in alignment with company standards
- Directed engagement activities for smooth program implementation
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Team Leader Community Sales Manager
IWG
Cape Town
11.2020 - 10.2023
- Led development and training programs across 11 locations and six managers
- Oversaw budgetary allocations across various locations ensuring fiscal profitability
- Formulated methods for increased client acquisition and revenue growth
- Built strong client connections via networking events
- Maintained adherence to health and safety standards at all sites
- Enhanced team performance through guidance and support
- Generated new business opportunities and managed sales pipelines to meet client needs.
- Managed operations and compliance for specified sites, ensuring safety and efficiency
- Promoted strong client bonds through community engagement
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
Operations Manager
Remote Year
Cape Town
12.2019 - 04.2020
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Executed community engagement initiatives on various platforms
- Oversaw coordination and execution of various corporate experiences, delivering superior customer satisfaction
- Partnered with clients on joint initiatives to achieve better results
- Maintained accurate inventory records to track stock levels and minimize costs.
- Maintained strong connections with suppliers to support operational efficiency
- Compiled financial data to support budget allocations
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Community Manager
Workshop17
Cape Town
10.2019 - 12.2019
- Oversaw membership operations in collaborative environments
- Spearheaded networking events driving community involvement
- Enhanced team skills with coaching
- Enhanced supplier engagement and refined fiscal planning methods
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries promptly.
- Analyzed user feedback and identified areas of improvement.
- Conducted periodic inspections of the location to ensure compliance with safety regulations and tenant requirements.
- Negotiated leases, rental agreements, and other contractual documents related to service office management activities.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
Senior Coaching Community Manager
IWG
Cape Town
07.2016 - 09.2018
- Supervised operations across Cape Town sites
- Coached, mentored, and trained team members to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Cultivated strong supplier partnerships
- Formulated engagement plans for community growth
- Responded to customer inquiries promptly.
- Analyzed user feedback and identified areas of improvement.
- Developed and implemented strategies to increase community engagement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
Diploma - Retail Business Management
Cape Peninsular University of Technology
Diploma - Colour Style Image Consultant
Aesthetic + Cosmetic International Marketing
Skills
- MS Office Suite
- Google Suite
- Office365
- Saleshub
- Teamhub
- Hubspot
- Asana
- Notion
- Shopify
- Slack
- Operations Management
- Property and Hospitality Management
- Community Engagement
- Team Leadership
- Customer Service Excellence
- Guidance and Development
- Organizational Efficiency
- Relationship Building
- Project Management
- Financial Forecasting
- Health and safety compliance
- Customer Service
- Organizational Management
- Business Development
- Customer Retention
- Cross-functional communications
Additional Roles
- Branding & NPD Assistant | Sorbet Clicks Group | Cape Town, SA
- Buyers Assistant & Marketing Coordinator | Woolworths | Cape Town, SA
- Product Development & Sourcing Assistant | Levi Straus | Cape Town, SA
- Receptionist & Assistant Bookkeeper | Abtech Enterprises | Cape Town, SA
- Receptionist | MaSande Placements | Cape Town, South Africa
- Personal Assistant | Direct Dialog | London, UK
Languages
English
Accomplishments
- First quarter Cape Town Cluster increased NPS to over 80% at IWG
- Achieved above budget target on profits at Remote Year
- Achieved over 80% on KPIs consistently at W17
- Exceeded 90% occupancy in 6 months at W17
- Created 1st successful Instore Sorbet Branded booklet for all stores in South Africa at Clicks
- Recognition Award for Over and above tasks at Woolworths
References
- Mike Kote, Remote Year, Director Commercial Ops, michaelkote@gmail.com, +1 949 6973909
- Jane Tehini, Workshop17, Financial & HR Manager, jane@workshop17.co.za, +27 82 413 1907
- Carolyn Elliman, IWG, Area Director, carolyn.elliman@iwgplc.com, +27 84 222 4333
Timeline
Operations Manager
WeCode24
07.2024 - Current
Operations Manager
Sweet Spot Abroad
11.2023 - 04.2024
Team Leader Community Sales Manager
IWG
11.2020 - 10.2023
Operations Manager
Remote Year
12.2019 - 04.2020
Community Manager
Workshop17
10.2019 - 12.2019
Senior Coaching Community Manager
IWG
07.2016 - 09.2018
Diploma - Retail Business Management
Cape Peninsular University of Technology
Diploma - Colour Style Image Consultant
Aesthetic + Cosmetic International Marketing
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