Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Qawekazi Mgudlwa

Qawekazi Mgudlwa

Sales Consultant
Cape Town

Summary

Having worked in the property and corporate industry, allowed me the opportunity to gain excellent technical abilities and interactive people skills. I can maintain a balance between professional skills and customer service. I have a strong command for success. I understand what it means to meet client needs and develop closing checklists that leave nothing to chance. I possess excellent customer service and negotiation skills, and I have worked to build trust with each client. I believe that I would make an excellent addition to your team. Identifying improved approaches and enhanced solutions to business challenges are activities that drive and inspire me. My goal is to be on the cutting-edge of industry advancements. Contributions to my former role, and this field at large, revolve around my essential interpersonal skills and creative talents. I have confidence in my ability to facilitate positive change and collective effort. Successful at utilising scripts and conversational strengths to consistently achieve or exceed sales targets. Conversational skills in English.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Customer Success Consultant

Moksh Tech
03.2024 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Managed client relationships through regular check-ins and updates on project progress

Inbound Sales Consultant

YOCO Technologies
06.2021 - 10.2022
  • Provide timely, professional, and accurate responses to all incoming sales enquiries received by phone, email, and other channels, all while demonstrating a willingness to go the extra mile
  • Manage a pipeline of sales leads, proactively contacting our customers via phone to understand their needs and find the most effective solution to identify, qualify and complete the sale
  • Meet personal/customer success targets (KPI's) as set by the sales and channel development team
  • Fulfil required administrative duties relating to each sale in an accurate and timely manner
  • Continuously educate the organisation on our customers' pain points and needs (Be the voice of our customer)
  • Have fun and contribute to a positive team culture
  • Speaking to respondents politely and professionally.
  • Enhanced company reputation by delivering exceptional customer service during all stages of the sales process.
  • Utilized CRM software effectively to track leads, manage client information, and analyze sales data for better decisionmaking.
  • Built a strong referral network by nurturing existing connections and actively seeking new opportunities for collaboration.
  • Resolved customer inquiries promptly and professionally, strengthening trust in both the sales consultant role and the organization.
  • Adapted communication style depending on client preferences-whether via phone calls or email correspondence – ensuring all parties remained engaged throughout interactions.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.

CATI home Agent

Ipsos South Africa
03.2019 - 01.2021
  • Provided project reports related services for or on behalf of the company for each project accepted
  • Responsible for conducting all work correctly and accurately
  • Collecting data from consumers.
  • Handled confidential customer information securely, ensuring compliance with industry standards and company privacy policies.

Commercial Broker

Shiny Rock Properties
03.2016 - 07.2018
  • Facilitated the rental and sale of commercial properties
  • Assist both buyers and sellers with property transactions
  • Make cold calls to get business and new stock
  • Canvassing new opportunities.
  • Presented clients with detailed property information packages, highlighting key benefits and addressing any concerns.
  • Negotiated favorable lease terms for clients, resulting in significant cost savings and long-term stability.
  • Conducted property tours with prospective buyers or tenants, effectively showcasing each location''s unique features and advantages.
  • Expanded professional network through participation in industry events, leading to increased referral business opportunities.
  • Maintained up-to-date knowledge of industry trends and regulations to provide informed advice to clients at all times.
  • Generated new business leads by creating targeted marketing materials tailored to specific client segments within the commercial brokerage space.
  • Developed strong relationships with property owners and managers to better serve clients and maintain market knowledge.

Administrator

Sebenzile Demolition
07.2015 - 01.2016
  • Schedule and organize activities such as meetings, travel, and conferences
  • Manage telephone calls and emails
  • Manage construction costs
  • Maintain filing system and order office supplies
  • Communicate with a wide range of professionals both internal and external to the organization to ensure the success of each project.
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Assistant Consultant

N Ndlovu & Associates
06.2012 - 12.2013
  • Attend client meetings and assist with determination of project requirements
  • Assist with compiling business plans for clients
  • Apply for business funding on behalf of clients
  • Assist with company proposals
  • Assist in compiling business cases
  • Client company analyses
  • Provide support services to the company and clients on request
  • Occasionally provide the CEO with assistance
  • Reason for leaving: Medical reasons.
  • Improved client satisfaction by providing thorough and timely project updates and addressing concerns promptly.

Education

High School Diploma -

Riebeek Girls High School
04.2001 - 04.2007

Skills

  • Decision Making

  • Creativity

  • Adaptability

  • Communication

  • Leadership

  • Teamwork

  • Ability to Multitask

  • Customer Service

  • Communication Skills

  • Ability to Work Under Pressure

  • Computer/technical literacy

  • CRM proficiency

  • Cold-calling

  • Goal-Oriented

  • Customer Needs Assessment

  • Knowledgebase software

  • Call management software

  • Inbound sales

  • Email Communication

  • Email Etiquette

  • Lead Generation

  • Relationship Building

  • Data entry skills

  • Salesforce

  • Moraware

References

  • Tarynne Koopman, Yoco Technologies, tarynne@yoco.com
  • Brandon Steenkamp, Ipsos South Africa, brandon.steenkamp@ipsos.com, 011 875 5000
  • James Mathews, Shiny Rock Property, 087 941 0047
  • Thandi Mase, Sebenzile Demolition, 074 636 3713

Timeline

Customer Success Consultant

Moksh Tech
03.2024 - Current

Inbound Sales Consultant

YOCO Technologies
06.2021 - 10.2022

CATI home Agent

Ipsos South Africa
03.2019 - 01.2021

Commercial Broker

Shiny Rock Properties
03.2016 - 07.2018

Administrator

Sebenzile Demolition
07.2015 - 01.2016

Assistant Consultant

N Ndlovu & Associates
06.2012 - 12.2013

High School Diploma -

Riebeek Girls High School
04.2001 - 04.2007

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Qawekazi Mgudlwa Sales Consultant