Qaqambile Tamia Liwani
Voice and IT OFFICE ADMIN
JHB SOUTH
Summary
I am very interested in obtaining employment with a progressive, well-established company. I consider myself to be responsible, consistent, and a very reliable person with whatever work I do. I respond promptly to decision-making and work effectively under pressure, independently or as a team. I am an assertive strategic thinker, energetic, and have a high level of attention to detail. I have more than 10 years of office admin experience.
Overview
19
19
years of professional experience
1
1
Language
Work History
Voice and IT admin
Formulated IT Group
01.2020 - Current
- Check daily Airtime
- Check data on all networks
- Check fibre and LTE feasibility
- Submit order applications for fibre and Wireless
- Complete porting docs, submit and follow up
- Draw contracts for Fibre, Data and Voice
- Scan and filing of job cards and delivery notes
- Taking voice and IT calls and logging faults
- Updating calls worksheet every day and doing group updates
- Doing Call forwards on Unimax
- Doing first line checks on data issues
- Assist with data reports on request
- Logging calls for Client Network issues with ISP
- Data top-ups
- Invoicing on nucleus
- Logging calls on FITG system
- Delivery notes for Stock going out
- Complete all cancellation letters for Fibre, Data, and Voice submit and follow up
- Orders and activation of data networks
- Voice stock take and keep the stock list up to date
- Download and send airtime and data reports for clients
- Logging calls for Client Network issues
- Keeping track of Network sims at customers
- Creating sip accounts for new clients on (Unimax portal)
- Do follow ups on client Queries (Voice, data, and fibre)
- Do quotes on request
Reception admin
Formulated IT Group
01.2016 - 01.2020
- Account Queries
- Capturing invoices and statements
- Doing quotes and admin duties
- Attending to inbound calls
- Booking meetings, making sure Reception area is always clean
- Capturing invoices
- Capturing sales cold calls
- Doing sales quotes and attending emails
- Office admin:
- Phoning for meter readings for printer usage
- Capturing Usage readings
- Scanning and filing
- Completing contracts
- Doings sales quotes
- Making appointments for sales managers to do upgrade
- Helping clients with readings queries
Financial Advisor Assistant
The wealth agency (Pty) Ltd Accredited Old Mutual Agency
10.2011 - 02.2012
- Managing diaries of the financial advisors, setting appointments and dialling outbound calls marketing the insurances, schedule Meetings and appointments.
- Reason of leaving: Retrenchment
Sales Woman
K.O.B Trading Computer
01.2007 - 01.2008
- Assisting customers on products
- Relationship selling
- Handling customer complaints
- Ensuring customer satisfaction and product selection
Education
Purpose Pursuers College
Higher standard - Grade 12
Dalindyebo High School
01.2005
Skills
Friendly, positive attitude
Interests
Reading, Writing, Travelling, Movies, Music
Languages
English
Xhosa
Zulu
Sotho
Swati
Tsonga
Timeline
Voice and IT admin
Formulated IT Group
01.2020 - Current
Reception admin
Formulated IT Group
01.2016 - 01.2020
Financial Advisor Assistant
The wealth agency (Pty) Ltd Accredited Old Mutual Agency
10.2011 - 02.2012
Sales Woman
K.O.B Trading Computer
01.2007 - 01.2008
Higher standard - Grade 12
Dalindyebo High School
Purpose Pursuers College
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