Qaqamba Tembani
Johannesburg
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
20
20
years of professional experience
Work History
Community Counsellor
WITS RHI
1 2022 - Current
- Help clients accept their results and live positively with HIV/AIDS
- Facilitating group counseling sessions and encourage clients to discuss feeling emotions, and experiences
- Provide community outreach through education and training to enable communities to become more trauma informed and resilient
- Maintained accurate records of client progress, facilitating effective treatment planning and evaluation.
- Provide pre and post-test counseling as well as pediatric counseling.
Counsellor
The Aurum Institute
10.2018 - 11.2021
- Assisted individuals that have been infected with the HIV and/or TB to overcome the trauma and put in place various coping mechanisms to help the individual lead as normal a life as possible
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Met with clients to discuss their emotional, mental or lifestyle issues
- Helped clients manage the impact that HIV has on their lives, and the lives of the people around them.
Solutions Specialist
Merchants
04.2013 - 05.2017
- Answered customer questions about billing, account issues and upgrade possibilities.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Technical support services like chat, networking, connectivity, software, and hardware, as well as setting up email guidelines.
Senior Research Analyst
Ipreo
07.2007 - 09.2012
- Mentored junior analysts, fostering professional growth and skill development within the team
- Provided high quality data, expert insight, and productivity solutions for capital markets and investor relations
- Collected ownership data, across the Southern Africa and European regions primarily through telephone and email communications, supplemented by secondary research i.e., regulatory filings and industry publications
- Collaborated and worked closely with colleagues across Ipreo's global offices (India, South Africa, and the United States)
Credit Analyst
WesBank
01.2006 - 01.2007
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Balanced growth objectives with prudent risk-taking, effectively managing the bank''s exposure to potential losses from lending activities.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Enabled data-driven decision making by leveraging technology tools like Excel macros or specialized software for more accurate analyses.
- Supported the sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
Data Capturer
WesBank
01.2005 - 12.2005
- Captured information from source documents into the internal system and prepared contracts
- Maintained and ensured data quality in monthly and weekly reporting
- Produced monthly reports with advanced Excel spreadsheet functions.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
- Verified accuracy and validity of data entered in databases
Education
Bachelor of Arts in Community Development -
University of South Africa
Skills
Worked on quality improvement initiatives and projects
Represented the Facility at the ICAP Learning Network in presenting the Retention in Care project for Ekurhuleni South District
Conducted on-going feed-back sessions with management and the team involved
Analyzed QI data and identified trends and corrective actions
Consistent capturing of PDSA's tools
Assisted with coordination of quality improvement activities
Assisted with the monitoring of compliance with quality assessment and improvement
Developed and tested new change ideas at facility level and consulted with other health care professionals as necessary
Ensured quality standards are clearly set up and communicated within the facility
Liaised with clients and external bodies on QI matters as required
Trainingcoursescompleted
- CIC Contact Center Training
- FAIS & FICA accredited including Money Laundering Control
- Code of Banking Practice
- RTQII
- Basic Counselling Skills and Adherence
- The KidzAlive Program
Secondaryeducation
Victoria Girls High School, 1997 - 2001, Matric Exemption
Personal Information
Nationality: South African
References
- Miss. Sylvia Julisen, Senior Quality Assurance Specialist- Ipreo, 021 685 0960 or 084 574 7391
- Mr Lerato Pholo, HTS Manager- WITS RHI, 0815583961 or 0839493157
- Ms. Caroline Lepele, Facility Manager (Motsamai Clinic), 0721780927
Timeline
Counsellor
The Aurum Institute
10.2018 - 11.2021
Solutions Specialist
Merchants
04.2013 - 05.2017
Senior Research Analyst
Ipreo
07.2007 - 09.2012
Credit Analyst
WesBank
01.2006 - 01.2007
Data Capturer
WesBank
01.2005 - 12.2005
Community Counsellor
WITS RHI
1 2022 - Current
Bachelor of Arts in Community Development -
University of South Africa
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