QAPHILE LUCY OGIEFA

· Conduct comprehensive assessments of patients' psychosocial needs and develop individualized care plans.

· Assess the problems and needs of patients and their families.

· Collaborate with interdisciplinary teams to ensure holistic care, including physicians, nurses, and therapists.

· Provide counselling and support to patients and families dealing with chronic illnesses, mental health issues, and end-of-life concerns.

· Facilitate discharge planning and connect patients with community resources and services.

· Facilitate placement applications of patients in shelters or chronic care facilities.

· Refer patients for procurement of pensions and grants.

· Network with community-based organizations and service providers (Stake Holders).

· Participate in case management meetings and contribute to policy development related to patient care.

· Provide crisis interventions.

· Write professional reports.

· Maintain accurate and up-to-date patient records.

· Ensure compliance with relevant laws, regulations, and organizational policies.

· Engage in ongoing professional development to enhance knowledge and skills.

· Foster strong relationships with patients, families, and healthcare teams to promote trust and effective care.

· Identify and address potential barriers to care, advocating for patients' needs and interests.

· Develop and implement patient education programs to promote health literacy and self-management.

· Collaborate with quality improvement teams to enhance patient care and outcomes.

· Maintaining current knowledge of local resources and relevant medical research

· Conducting psychosocial assessments

· Counseling those in crisis or experiencing distress

· Maintaining accurate case files and reports

· Facilitating communication between students, parents, teachers, and administrators

· Working with people to find solutions to their problems

· Educating patients and families about illnesses and treatment plans

· Performs clerical duties including typing, filing, and completion of simple form

· Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment

· Answers phones, directs calls to appropriate individuals and prepares messages

· Copies, Sort, and file records related to office activities, business transactions, and other matters

· Preparing letters, memos, forms, and reports according to writing or verbal instructions

· Sorting incoming mail delivery to the appropriate department of the individual, processing outgoing mail

· Maintains filling systems either manually or electronically

· Managing Calendars and scheduling appointment

· Clerical tasks like organizing bills, preparing payroll and data entry

· Updating company records, scheduling meetings, and managing document security

· Answer phones, perform administrative functions, and interact with customers directly