Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Qabukani Prisca Nokwandisa Blane

Qabukani Prisca Nokwandisa Blane

Basic Ambulance Assistant
Midrand

Summary

With a proven track record at Netcare 911, I excel in inventory controls and team building, enhancing team performance and customer satisfaction. My expertise in schedule management and training ensures optimal operations and staff development. Achievements include significantly improving first-call resolution rates and maintaining high service standards under pressure.

Overview

18
18
years of professional experience
6
6
Certifications

Work History

EOC Shift Manager - Second in Command

Netcare 911
10.2017 - Current
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Scheduled staff to establish adequate coverage during peak business hours.

Call Center Coordinator

Kwazulu Private Ambulance Service
03.2012 - 09.2017
  • Increased first-call resolution rates through effective problem-solving techniques and comprehensive product knowledge training.
  • Log transfers between hospitals and mediate with medical aid.
  • Log in coming call from clients requesting an ambulance.
  • Dispatch an ambulance to the relevant address.
  • Capture patients details from EPRF for the billing department .

Waitress

Wimpy Restaurant
11.2006 - 12.2010
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Basic Life Support Provider - Basic Life Support (CPR And AED)

Resuscitation Council Of Southern Africa
Johannesburg
08.2024

Certicate Of Competence - Shift Leader Management Devolopment Programme

Netcare Education
Gauteng
09.2023

Health And Safety Management - Skills Certificate

Oxbridge Academy
Capetown
12.2021

Basic Ambulance Assistant - Ambulance Assistant

Kwazulu Private Emergency Care Training Academy
Vryheid
09.2012

Computer Certificate - Microsoft Office

PatNet Computer College
Pietermaritzburg
11.2008

Grade 12 - Matric

Esther Payne Smith Secondary
Pietermaritzburg
11.2006

Skills

Inventory controls

Certification

Basic Ambulance Assistant

Timeline

Basic Life Support ( CPR and AED)

08-2024

Teaching English as a Foreign Language Course (120 Hours )

07-2024

Shift leader management development Programme

09-2023

Health and Safety for Management

12-2021

EOC Shift Manager - Second in Command

Netcare 911
10.2017 - Current

Basic Ambulance Assistant

09-2012

Call Center Coordinator

Kwazulu Private Ambulance Service
03.2012 - 09.2017

Computer Course

11-2008

Waitress

Wimpy Restaurant
11.2006 - 12.2010

Basic Life Support Provider - Basic Life Support (CPR And AED)

Resuscitation Council Of Southern Africa

Certicate Of Competence - Shift Leader Management Devolopment Programme

Netcare Education

Health And Safety Management - Skills Certificate

Oxbridge Academy

Basic Ambulance Assistant - Ambulance Assistant

Kwazulu Private Emergency Care Training Academy

Computer Certificate - Microsoft Office

PatNet Computer College

Grade 12 - Matric

Esther Payne Smith Secondary

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Qabukani Prisca Nokwandisa Blane Basic Ambulance Assistant