Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 8 years+ of experience providing quality administrative support to clients.
Hi, I’m
Qaanita Jacobs
Virtual Assistant
Cape Town
Summary
Overview
22
years of professional experience
Work History
Classy Events Cape Town
Virtual Assistant
12.2010 - Current
Job overview
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Enabled successful project execution with thorough market research, competitor analysis, and industry insights.
- Boosted team morale with proactive communication skills that fostered a positive work environment.
- Promoted company values through consistent representation of brand voice in all written communications.
- Responsible for smooth sailing the life of my employer, manage diary, schedule flights, secure accommodation to his preferences, ensure availability around the clock for his convenience, amoungst all others.
Boston Business College Cape Town
Floor Manager, Admin Manager & Vice Principal
05.2002 - 05.2005
Job overview
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Assisted in class and subject tutorials for learners.
- Managed and maintained 600 learners with addressing their parents and whichever concerns arised.
Education
Boston Business College Cape Town
Business Management from Business Management, Administration And Public Relations
11.2002
University Overview
Atlantis Secondary School Cape Town
Grade 12 from Matric
11.2000
University Overview
Skills
Executed travel arrangements by researching and booking flights and accommodations
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes Focused and communicative individual possessing superb data entry, time management and customer service skills Offering [Number] years of experience providing quality administrative support to clients
Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
Researched topics and events to support supervisor's work agenda and projects
Set up virtual Zoom meetings, invited guests and disseminated agendas
Monitored emails, organized inbox, and prioritized messages for supervisor
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments Proficient in MS Office, Basic Sage, social media platforms and other productivity tools Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives
Conferred with customers by telephone, chat or email to provide information
Developed basic to complex reports in Excel for cost reporting, however complex reports requires convenience of time
Ordered gifts for clients for holidays and in recognition of special accomplishments
Wrote press releases and posted updates to social media
Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings
Completed business correspondence, basic transcription, and data entry
Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms
Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task
Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones
Enabled successful project execution with thorough market research, competitor analysis, and industry insights
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs
Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes
Enhanced overall office organization by implementing efficient filing systems for physical and digital documents
Timeline
Virtual Assistant
Classy Events
12.2010 - Current
Floor Manager, Admin Manager & Vice Principal
Boston Business College
05.2002 - 05.2005
Boston Business College
Business Management from Business Management, Administration And Public Relations
Atlantis Secondary School
Grade 12 from Matric