Puvendran Govender

• New lines. upgrades, Fibre, &n management of team.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Reference: Denver (ops manager) - 074 736 8822

• New Lines, Upgrades, Fibre, Cash handsets & Accessory sales.

Reference: Pattish (store manager) - 084 291 0001

• Vodacom New lines & Upgrades.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone requests for information.

Reference: Nathan Govender - 031 533 3000

• Customer Service, &Tech support.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Reference: Rollin (store manager) - 084 920 1470

• Fibre, L.T.E, ADSL, Satelite Best Internet (Outbound).
• Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.

Reference: Mona Naidoo- 031 586 1600

• Sales, tech, support, and Retentions. Foxtel Television (inbound).
• Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Increased client retention through exceptional service and timely solutions to issues.

Reference : Kay Devaracha - 031 286 1600