Puseletso Princess Monareng
Soweto
Summary
Dynamic professional with a proven track record at MR Price Sport, enhancing customer satisfaction and mentoring staff for growth. Expert in customer needs assessment and complex problem-solving, showcasing exceptional sales expertise and visual merchandising skills. Achieved significant improvements in client relations and operational efficiency through innovative strategies and a focus on quality and service excellence.
Overview
14
14
years of professional experience
Work History
Sales Assistant
3@1
09.2023 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Photo printing
- Provide world wide & local courier
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Monitored sales trends to advise management on potential inventory adjustments.
Assistant Manager
MR Price Sport
02.2016 - 10.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Acknowledge and transferring of stock.
- Acknowledge and transferring of stock.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Seamstress and Fashion Designer
Suzi Wania Couture
02.2010 - 08.2014
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Inspected finished garments to address flaws and verify adherence to quality standards.
- Expanded clientele base through targeted marketing efforts showcasing unique sewing skills and exceptional craftsmanship abilities.
Education
Associate of Arts - Fashion Design
Park Town College
Park Town, Johannesburg 04.2001 -
High School Diploma -
Morris Isaacson High School
Soweto, Johannesburg 04.2001 -
Skills
Complex Problem-Solving
Processing payments
Customer Assistance
Customer Needs Assessment
Visual Merchandising
Sales expertise
Timeline
Sales Assistant
3@1
09.2023 - 03.2024
Assistant Manager
MR Price Sport
02.2016 - 10.2020
Seamstress and Fashion Designer
Suzi Wania Couture
02.2010 - 08.2014
Associate of Arts - Fashion Design
Park Town College
04.2001 -
High School Diploma -
Morris Isaacson High School
04.2001 -
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