Gaining a great understanding of Financial Accounting so that I can prognosticate financial targets with ease
Puseletso Tsoaeli
Junior Sales Manager
Johannesburg
Summary
Driven by a results-focused approach, I leveraged sales expertise and motivational skills at DCGO to exceed sales goals through strategic coaching and effective team management.
My tenure is marked by implementing innovative sales strategies and fostering strong client relationships, significantly boosting revenue and team performance.
Proficient Sales Supervisor with a knack for motivating sales team to increase overall performance.
Well-versed in reports generation, purchase orders, product delivery and customer issues resolution. Qualified to hire, train and develop sales staff.
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
DCGO
Midrand, Gauteng
05.2022 - Current
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Representative
DCGO
Midrand, Gauteng
08.2020 - 04.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Assistant
Mygrate Concepts
Krugersdorp, South Africa
01.2020 - 06.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
Office Administrator
MM Media
Johannesburg, Gauteng
02.2016 - 11.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Education
No Degree - Sales And Marketing
Boribeng
Lesotho05.2022
Skills
Goals and performance
Sales team assistance
Channel Management
Sales Coaching
Sales team oversight
Sales expertise
Sales Reporting
Sales Training
Sales Presentations
Motivational Skills
Training staff
Sales Strategies
Effective selling techniques
Sales Metrics Monitoring
Staff Management
Websites
Interests
Timeline
Sales Supervisor
DCGO
05.2022 - Current
Sales Representative
DCGO
08.2020 - 04.2022
Sales Assistant
Mygrate Concepts
01.2020 - 06.2020
Office Administrator
MM Media
02.2016 - 11.2019
No Degree - Sales And Marketing
Boribeng
Similar Profiles
Janeke LeibrandtJaneke Leibrandt
Luxury Retail Sales Manager at Starboard Cruise Services IncLuxury Retail Sales Manager at Starboard Cruise Services Inc
Derick OpokuDerick Opoku
Head of Supply Chain at Starbucks South AfricaHead of Supply Chain at Starbucks South Africa
Janette MafundaJanette Mafunda
Intern at Grand Mercure Dubai CityIntern at Grand Mercure Dubai City