Puseletso Mojaji
Waitress
Maputsoe
Summary
Dynamic leader and effective communicator with a proven track record at Bafokeng Rasimone Platinum Concentrator Plant, enhancing teamwork and dining experience through high standards of cleanliness and allergy-awareness training. Skilled in order accuracy and complaint handling, I significantly improved service efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Bafokeng Rasimone Platinum Concentrator Plant
01.2022 - 04.2023
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Care Taker
Black Ambrella
04.2019 - 02.2022
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Remained alert to problems or health issues of clients and competently responded.
Quality Assurance Analyst
NIKITA Clothing
04.2018 - 11.2019
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Education
No Degree - Hospitality
The Waitress Academy
Online 04.2001 -
Skills
Order Accuracy
Complaint Handling
Sales Promotion
Task Delegation
Waiting tables
Hygiene standards
Strong leadership
Menu knowledge
Table management
Effective Communication
Food presentation
Work Preference
Work Type
Full TimeGig WorkLocation Preference
On-SiteImportant To Me
Career advancementTimeline
Waitress Supervisor
Bafokeng Rasimone Platinum Concentrator Plant
01.2022 - 04.2023
Care Taker
Black Ambrella
04.2019 - 02.2022
Quality Assurance Analyst
NIKITA Clothing
04.2018 - 11.2019
No Degree - Hospitality
The Waitress Academy
04.2001 -