Puseletso Mojaji
Waitress
Maputsoe
Summary
Dynamic leader and effective communicator with a proven track record at Bafokeng Rasimone Platinum Concentrator Plant, enhancing teamwork and dining experience through high standards of cleanliness and allergy-awareness training. Skilled in order accuracy and complaint handling, I significantly improved service efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Bafokeng Rasimone Platinum Concentrator Plant
01.2022 - 04.2023
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Care Taker
Black Ambrella
04.2019 - 02.2022
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Remained alert to problems or health issues of clients and competently responded.
Quality Assurance Analyst
NIKITA Clothing
04.2018 - 11.2019
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Education
No Degree - Hospitality
The Waitress Academy
Online 04.2001 -
Skills
Order Accuracy
Work Preference
Work Type
Full TimeGig WorkWork Location
On-SiteImportant To Me
Career advancementTimeline
Waitress Supervisor
Bafokeng Rasimone Platinum Concentrator Plant
01.2022 - 04.2023
Care Taker
Black Ambrella
04.2019 - 02.2022
Quality Assurance Analyst
NIKITA Clothing
04.2018 - 11.2019
No Degree - Hospitality
The Waitress Academy
04.2001 -
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