Puseletso Emily Ngobeni

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Conducted one-on-one calls to foster relationships with alumni and encourage engagement.
• Maintained accurate alumni data within ALX's CRM, providing insights for internal teams.
• Proactively mapped alumni career journeys, updated records, and identified opportunities.
• Cultivated relationships with talent to ascertain career aspirations and skills.
• Supported alumni department in executing successful events.
• Led a temporary POP UP Alumni ALX Store, generating initial sales.
• Participated in weekly reporting, sharing insights on achievements and areas for improvement.

Utilised HubSpot CRM for effective data management.

• Executed data cleaning to ensure accuracy and reliability of information.
• Managed communication plans for campaigns to enhance engagement with learners for retention purposes.
• Compiled reports for call campaigns, providing insights on effectiveness.
• Utilised CRM software to track learner interactions and feedback.
• Conducted outreach calls through Smartz Solutions (CCaaS) to support learners with academic needs.
• Developed WhatsApp campaigns to improve learner interaction and participation.
• Leveraged spreadsheets and Google Docs for efficient call centre operations.
• Supported organisation of learner events to foster community engagement.