Siphesihle Manciya
OFFICE & FINANCIAL SERVICE ADMNISTRATOR
Johannesburg
Summary
I am a proficient and adaptable professional with a strong background in roles such Service administrator , an award-winning Booking administrator (2IC to the manager), Data capturing, an award-winning financial consultant (2IC to the manager), Administrative Assistance, Reception and Customer services. My history highlights a commitment to ensuring smooth office operations, meetings, and deadlines in general. I bring methodical approach to maintain high organisational standards and creating a pleasant workplace. With a record of accomplishment of going an extra mile, I excel in both face- to-face and telephone interactions with the public. Energetic, innovative and people orientated, I am solution driven and I am driven by desire to set an example and achieve excellence. I am excited about the prospect of contributing to a company that values personal and professional development, and I believe your company aligns perfectly with my aspiration. Thank you for considering looking at my resume I look forward to the opportunity. Service-oriented professional with strong track record in administrative support, adept at streamlining operations and enhancing customer satisfaction. Known for effective team collaboration, problem-solving, and adaptability in dynamic environments. Expertise in managing schedules, coordinating service requests, and maintaining accurate records. Valued for reliability, organizational skills, and results-driven approach.
Overview
1
1
Language
12
12
years of professional experience
Skills
Proficient in computer applications
Financial data analysis
Sensitive data management
Client engagement strategies
Effective complaint resolution
Excel proficiency
Proficient in Microsoft Word
Microsoft PowerPoint proficiency
Digital communication
Collaborative teamwork
Proactive self-starter
Data privacy management
Work History
SENIOR SERVICE ADMINISTRATOR
FoodServ Solutions
Johannesburg
09.2024 - Current
- Drafting client service agreements
- Quotation and Sales orders on Syspro.
- Spares order management working with Procurement
- Dealing with quotes and Pro-forma invoices, sales orders
- Preparing, organizing, and storing information in paper and digital form.
- Scheduling services
- Working on CRM, ASANA & INTERNATIONAL PORTALS
- Coordination of the monthly reports and stats
- Assist with logistical arrangements and Fleet management
- Workshop quotation and control
- Raise and track invoices, purchase orders, and expenses.
- Support bookkeeping tasks (Xero).
- Liaise with external suppliers
- Maintain clean records of receipts, subscriptions, and supplier payments.
- Support monthly admin reporting (simple summaries, spend tracking)
- Tasked with data entry, records oversight and issue resolution for technical team and of customer service personnel.
- Coordinated scheduling for maintenance and support personnel to optimize service delivery.
OFFICE & BOOKING ADMINISTRATOR-2IC
Gravity Training
Pretoria
05.2021 - 08.2024
- Effective and professional client services
- Dealing with Tender administration and applications
- Team leader and playing managing role in the absence of the manager.
- Booking training: scheduling and creating monthly calendars
- Dealing with quotes and Pro-forma invoices, sales orders
- Preparing, organizing, and storing information in paper and digital form.
- Dealing with queries on the phone and by email.
- Scheduling meetings, minutes taking
- Efficient communication with clients and candidates
- Coordination of the submission and assessment of the POE and manuals
- Arranging travel and accommodation and visa applications.
- Assist with logistical arrangements
- Data capturing: capturing client’s personal information and feedback.
- Documentation verification: identification verification
- Working on Fusion CRM, dynamics 360
- Analyzed operational workflows to identify opportunities for process improvements and cost reductions.
- Developed and maintained organizational systems for document management and workflow tracking.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
FINANCIAL CONSULTANT & 2IC
OLD MUTUAL FINANCE
Eastern Cape
03.2017 - 12.2020
- Effective and professional client services: always making sure to greet clients with a great smile, capturing death claims, money services and give client financial planning.
- External marketing and sales: presentations in different departments, selling different Products.
- Telesales and cross selling the products: selling products over the phone and selling to clients visiting the branches.
- Data capturing: capturing client’s personal information and feedback.
- Banking: opening the banking card, assisting with how banking card works.
- Managing the branch when needed; stock intake, filing and getting feedback on daily work from employees.
- Documentation verification: identification verification from the UV light and finger bio-metrics.
- Analyzed financial data to provide actionable insights for client investment strategies.
- Developed comprehensive financial plans tailored to individual client needs and goals.
- Implemented process improvements that increased efficiency in client onboarding procedures.
- Conducted market research to identify trends and inform strategic decision-making for clients.
- Established strong relationships with clients, enhancing trust and promoting long-term partnerships.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Reviewed existing client portfolios, identifying opportunities for diversification and risk mitigation.
- Prepared detailed reports analyzing portfolio performance against established goals, ensuring transparency and accountability to stakeholders.
- Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Researched and evaluated potential investment products for clients.
- Created financial models to analyze and evaluate investment strategies.
CALL CENTRE AGENT
ICON AFRICA
Johannesburg
01.2016 - 07.2016
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Generate customer interest in the services or products offered by the company.
- Provide personalised customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve the customer services.
- Manage and update customer databases with the status of each customer.
- Coordinate with the dispatch team to send products or provide services on time to customers.
- Provide customers with brochures and information packages on products or services.
- Build customer loyalty by follow-up of customer calls.
- Evaluate problems of the customers and provide logical lasting solutions.
- Manage filing, mailing, correspondence, and other management tasks.
- Achievements: Awarded Best Newcomer 2016
BRAND AMBASSADOR
ANNT & TNA MEDIA
Johannesburg
02.2014 - 12.2014
- Brand marketing
- Promoting the channel
- Promoting the SATV awards
- Gather information on all customer requirements, maintain knowledge on new product line, and facilitate customers with account opening.
- Monitor all queries for products and services from customers and provide recommendations for brand improvement.
- Administer all client new products and assist customers to provide required feedback and facilitate participation on all events and encourage customer to buy client products.
- Provide feedback to client to improve sale of all brand products and handle all telephone calls and emails.
Education
NQF LEVEL 6 - FINANCIAL PLANNING
MILPARK EDUCATION
Johannesburg, South Africa 04.2001 -
NQF LEVEL 5 - Wealth Management (122 credits)
Ikhwezi Institute
Johannesburg05.2024
Certificate - Office administration
IQ Academy
East London, Eastern Cape10.2023
Certificate - International Contact Center (52 credits)
Cornerstone Supreme College
Johannesburg01.2014
Certificate - Sports Management
University of Johannesburg
Johannesburg05.2012
High School -
Strategic High School
Eastern Cape01.2008
Accomplishments
- Achievements:
- -Awarded best new comer(ICONAF)2016
- - obtained Financial Consulting certificate (old Mutual)-2017
- -Awarded certificate of excellence in corporate sales leads disbursed (old mutual)2018
- -Awarded Top financial consultant (2019) twice
- -Awarded Achieving Giants club (2019) for meeting all kpi’s
- -Awarded Top financial Consultant 2020 (Region level)
- - Awarded Ascender(Best working employee) of the Month twice in 2023(Gravity Training)
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
References
- MeV Lucille, Myburgh, Department manager, 086 011 1213, Gravity Training
- Prinasha Naidoo, Service Manager,011 616 5183, Food Services
- Me, Andiswa Njovane, Branch Manager, +27 41 5099016, +27 (73) 277 3726, Old Mutual Finance
- Ms., Ntombi Ndodana, Floor Manager, (071) 029-5652, 011 781 6469, Icon Africa
- Ms., Lebo Lerato, Marketing Manager, +27 (72) 329-6154, ANN7 & TNA Media
PERSONAL INFORMATION
- Nationality: South African
- Marital Status: Single
- Own Transport: Yes
- Languages: English, Xhosa, Zulu Afrikaans
- Notice period: 1 Month
- Gender: Female
- Driver’s license
- Code: 10/ C1