Pumza Pumza
Operations Manager
Cape Town
Summary
Results-driven, customer focused team leader with seven years experience in the Transport sector. Works well under pressure with sense of urgency – able to identify priorities and make decisions. Experience in facilitating organisational change and promoting corporate values. Now seeking a new career challenge in a different environment.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Field Supervisor
Statistics South Africa
Durban
02.2022 - 05.2022
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
Senior Property Consultant
Wakefield Property
Durban
05.2018 - 05.2019
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Reviewed and executed confidential documents, contracts and disclosures.
Section Manager
Metrorail
Cape
01.2003 - 09.2016
- Town
- Metrorail is a division of PRASA (Passenger Rail Agency of South Africa)
- The key function of this position is to manage 10 train drivers and 15 metro guards
- Perform task observations, alcohol testing and train speed monitoring to ensure that drivers and guards comply with operating instructions, rules and regulations
- Approve notch increments (based on performance); attend to staff pay queries; monitor absenteeism and initiate inefficiency process for abusers
- Handle referrals to the company’s Employment Assistance Programme (EAP) that helps staff to deal with their life and work challenges
- Enforce discipline and initiate disciplinary action when required
- Conduct one to one meetings with panel members to identify problem areas and intervene where needed
- Deal with commuter complaints by following it up with the relevant personnel
- Contact the complainants to give them feedback regarding the problem
- Conduct incident investigations and compile relevant documentation
- Regularly conduct refresher training to reinforce performance areas of drivers and metro guards
- Act as a safety co-coordinator, ensure adherence to safety plan and investigate all Act 85 issues
- Ensure that the safety representative submits monthly reports
- Prepare a monthly report for the Train Control Manager
- ACHIEVEMENTS
- As a qualified trainer and facilitator, I successfully assessed and trained 15 candidates to be qualified metro guards
- The duration of the theoretical and practical training was 3 months
- The service has improved from 92% on time per week to 99% on time since the new metro guards have joined the operations department
- I continuously ensure that staff members comply with the operational instructions to enhance performance.
Acting Train Control Manager
Metrorail Prasa
11.2009 - 02.2010
- Metrorail
- Managed absenteeism, overtime and Sunday time
- Created good working relationships with trade unions and ensured that grievances were dealt with
- Ensured that rostering is line with the BCEA (Basic conditions of Employment) and Fatigue Management guidelines
- Monitored regular skills audits and closed gaps that were identified, ensuring that IDP’s (Individual Development Programmes) for Section Managers, train drivers and guards were implemented
- Chaired the monthly Health and Safety meeting and monitored compliance to safety standards
- Ensured proper documentation of all processes in the depot
- Ensured that there are service level agreements with supporting departments
- ACHIEVEMENTS:
- Revised the job descriptions for Section Managers to enable a more accurate measurement of their performance
- Ensured that the Section Managers met their targets with regard to task observations; alcohol testing and speed monitoring
- Maintained a 99% on time service.
Acting CMOCC Manager,Centralised Metrorail OperationalControl
Metrorail,Prasa
03.2009 - 07.2009
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Train the Trainer -
Cape Peninsula University of
Technology
Cape Town 06.2003 - 04.2004
Diploma - Human Resources
Varsity College (Unisa)
Bachelor of Arts - African Thought and Literature
University of Fort Hare
Alice, Eastern Cape 01.1983 - 04.1996
Matric / Senior Certificate (Grade 12) - undefined
Knight Marambana School
Diploma In Human Resource - Human Resources Development
Varsity College
Cape Town 07.2003 - 07.2004
Safety Management - Occupational Health And Industrial Hygiene
NOSA
Durban 12.2016 - 07.2017
Skills
and COMPETENCIESundefined
Additional Information
- PERSONAL DETAILS , Date of birth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Field Supervisor
Statistics South Africa
02.2022 - 05.2022
Senior Property Consultant
Wakefield Property
05.2018 - 05.2019
Safety Management - Occupational Health And Industrial Hygiene
NOSA
12.2016 - 07.2017
Acting Train Control Manager
Metrorail Prasa
11.2009 - 02.2010
Acting CMOCC Manager,Centralised Metrorail OperationalControl
Metrorail,Prasa
03.2009 - 07.2009
Diploma In Human Resource - Human Resources Development
Varsity College
07.2003 - 07.2004
Train the Trainer -
Cape Peninsula University of
Technology
06.2003 - 04.2004
Section Manager
Metrorail
01.2003 - 09.2016
Bachelor of Arts - African Thought and Literature
University of Fort Hare
01.1983 - 04.1996
Diploma - Human Resources
Varsity College (Unisa)
Matric / Senior Certificate (Grade 12) - undefined
Knight Marambana School
Similar Profiles
Ntombifuthi NhlabathiNtombifuthi Nhlabathi
Data Collector at Statistics South AfricaData Collector at Statistics South Africa
Cornelia Mahlodi PhosaCornelia Mahlodi Phosa
Employment Equity Consultative Committee(EECC at Statistics South AfricaEmployment Equity Consultative Committee(EECC at Statistics South Africa
Maurine NkomoMaurine Nkomo
Field Worker at Statistics South AfricaField Worker at Statistics South Africa
Sanele GabuzaSanele Gabuza
ASSISTANT STATISTICAL OFFICER at Statistics South AfricaASSISTANT STATISTICAL OFFICER at Statistics South Africa
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung