Pumza Pumza
Operations Manager
Cape Town
Summary
Results-driven, customer focused team leader with seven years experience in the Transport sector. Works well under pressure with sense of urgency – able to identify priorities and make decisions. Experience in facilitating organisational change and promoting corporate values. Now seeking a new career challenge in a different environment.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Field Supervisor
Statistics South Africa
Durban
2022.02 - 2022.05
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
Senior Property Consultant
Wakefield Property
Durban
2018.05 - 2019.05
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Reviewed and executed confidential documents, contracts and disclosures.
Section Manager
Metrorail
Cape
2003.01 - 2016.09
- Town
- Metrorail is a division of PRASA (Passenger Rail Agency of South Africa)
- The key function of this position is to manage 10 train drivers and 15 metro guards
- Perform task observations, alcohol testing and train speed monitoring to ensure that drivers and guards comply with operating instructions, rules and regulations
- Approve notch increments (based on performance); attend to staff pay queries; monitor absenteeism and initiate inefficiency process for abusers
- Handle referrals to the company’s Employment Assistance Programme (EAP) that helps staff to deal with their life and work challenges
- Enforce discipline and initiate disciplinary action when required
- Conduct one to one meetings with panel members to identify problem areas and intervene where needed
- Deal with commuter complaints by following it up with the relevant personnel
- Contact the complainants to give them feedback regarding the problem
- Conduct incident investigations and compile relevant documentation
- Regularly conduct refresher training to reinforce performance areas of drivers and metro guards
- Act as a safety co-coordinator, ensure adherence to safety plan and investigate all Act 85 issues
- Ensure that the safety representative submits monthly reports
- Prepare a monthly report for the Train Control Manager
- ACHIEVEMENTS
- As a qualified trainer and facilitator, I successfully assessed and trained 15 candidates to be qualified metro guards
- The duration of the theoretical and practical training was 3 months
- The service has improved from 92% on time per week to 99% on time since the new metro guards have joined the operations department
- I continuously ensure that staff members comply with the operational instructions to enhance performance.
Acting Train Control Manager
Metrorail Prasa
2009.11 - 2010.02
- Metrorail
- Managed absenteeism, overtime and Sunday time
- Created good working relationships with trade unions and ensured that grievances were dealt with
- Ensured that rostering is line with the BCEA (Basic conditions of Employment) and Fatigue Management guidelines
- Monitored regular skills audits and closed gaps that were identified, ensuring that IDP’s (Individual Development Programmes) for Section Managers, train drivers and guards were implemented
- Chaired the monthly Health and Safety meeting and monitored compliance to safety standards
- Ensured proper documentation of all processes in the depot
- Ensured that there are service level agreements with supporting departments
- ACHIEVEMENTS:
- Revised the job descriptions for Section Managers to enable a more accurate measurement of their performance
- Ensured that the Section Managers met their targets with regard to task observations; alcohol testing and speed monitoring
- Maintained a 99% on time service.
Acting CMOCC Manager,Centralised Metrorail OperationalControl
Metrorail,Prasa
2009.03 - 2009.07
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Train the Trainer -
Cape Peninsula University of
Technology
Cape Town 2003.06 - 2004.04
Diploma - Human Resources
Varsity College (Unisa)
Bachelor of Arts - African Thought and Literature
University of Fort Hare
Alice, Eastern Cape 1983.01 - 1996.04
Matric / Senior Certificate (Grade 12) - undefined
Knight Marambana School
Diploma In Human Resource - Human Resources Development
Varsity College
Cape Town 2003.07 - 2004.07
Safety Management - Occupational Health And Industrial Hygiene
NOSA
Durban 2016.12 - 2017.07
Skills
and COMPETENCIESOperations-planning, controlling and scheduling activitiesStaff management - development, performance measurement and motivationHuman Resources - recruitment, selection, administration and proceduresIndustrial Relations -union liaison, disciplinary procedures and legislationCommunication -direct interface, liaison and reportingCustomer service -handling queries, resolving problems and giving feedbackTime management - scheduling work flow and delegatingComputer proficiency - MS Office (Word, Excel, Outlook); in-house databaseDriver’s LicenceCode 8
Operations planning
Operations planning
Schedule development
Key relationship management
Site preparation
Project estimation and bidding
Effective communication
Written Communication
Good Telephone Etiquette
Multitasking Abilities
First Aid/CPR
Dependable and Responsible
Decision-Making
Teamwork and Collaboration
Budgeting
Technical expertise
PPE Compliance
Additional Information
- PERSONAL DETAILS , Date of birth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Supervisor
Statistics South Africa
2022.02 - 2022.05
Senior Property Consultant
Wakefield Property
2018.05 - 2019.05
Safety Management - Occupational Health And Industrial Hygiene
NOSA
2016.12 - 2017.07
Acting Train Control Manager
Metrorail Prasa
2009.11 - 2010.02
Acting CMOCC Manager,Centralised Metrorail OperationalControl
Metrorail,Prasa
2009.03 - 2009.07
Diploma In Human Resource - Human Resources Development
Varsity College
2003.07 - 2004.07
Train the Trainer -
Cape Peninsula University of
Technology
2003.06 - 2004.04
Section Manager
Metrorail
2003.01 - 2016.09
Bachelor of Arts - African Thought and Literature
University of Fort Hare
1983.01 - 1996.04
Diploma - Human Resources
Varsity College (Unisa)
Matric / Senior Certificate (Grade 12) - undefined
Knight Marambana School