Pumza Maduma

Detail-oriented Finance and Accounting graduate with practical experience in bookkeeping, financial reconciliation, SARS eFiling, payroll processing, and compliance. Proven ability to manage VAT and PAYE submissions, maintain accurate financial records, and support business operations through efficient reporting and administration. Strong background in client service, banking support, and administrative functions. Seeking an opportunity to contribute to a dynamic finance or accounting team.

Accounting & Bookkeeping Intern – Achievements

• Improved accuracy of financial records by consistently identifying and resolving reconciliation discrepancies
• Successfully supported on-time VAT and PAYE submissions, ensuring compliance with SARS deadlines
• Reduced outstanding invoices by actively following up with clients and improving payment turnaround time
• Maintained accurate financial data that contributed to reliable weekly financial reporting
• Assisted in streamlining invoicing and reconciliation processes for better efficiency
• Ensured 100% compliance with CIPC submissions and regulatory requirements

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Community Advisor (FNB) – Achievements

• Assisted multiple clients daily with account openings, contributing to branch service efficiency
• Maintained high levels of customer satisfaction by resolving queries quickly and professionally
• Supported smooth daily transaction processing by identifying and correcting application errors
• Played a key role in reducing customer waiting times through efficient service delivery

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Call Centre Agent – Achievements

• Handled high call volumes while maintaining accuracy and professionalism
• Improved query resolution turnaround time by effectively tracking and following up on cases
• Maintained strong customer service standards, contributing to positive client experiences
• Assisted members in resolving complex medical aid queries with minimal escalations

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Financial Clerk – Achievements

• Ensured accurate processing and filing of financial documents, improving record-keeping efficiency
• Supported daily financial operations by monitoring transactions and maintaining organised records
• Contributed to smooth administrative processes through effective document

Key Achievements

• Successfully gained practical experience in full-function bookkeeping and compliance processes
• Demonstrated ability to manage financial records, reporting, and client accounts simultaneously
• Consistently met deadlines in fast-paced environments, including banking and finance settings

• Phone Technician – Mobicel (2020 – 2021)
• Store Assistant – Woolworths (2017)

Core Accomplishments

• Successfully completed a Bachelor of Commerce degree, building a strong foundation in finance and accounting
• Gained hands-on experience in bookkeeping, SARS eFiling, payroll, and financial reporting within a professional environment
• Managed multiple financial and administrative responsibilities across different roles, demonstrating strong adaptability and growth
• Developed the ability to work effectively in both finance and client-facing environments (banking and call centre)
• Consistently met deadlines in fast-paced environments while maintaining accuracy and attention to detail

💼 Finance & Accounting Accomplishments

• Contributed to accurate financial reporting through consistent reconciliation and record management
• Supported compliance with SARS and CIPC requirements in a professional accounting environment
• Played a role in maintaining organised and audit-ready financial documentation
• Built practical experience in handling VAT, PAYE, invoicing, and reconciliations

🏦 Client Service & Banking Accomplishments

• Built strong customer service skills by assisting clients in banking and healthcare environments
• Earned trust from clients by resolving queries efficiently and professionally
• Demonstrated ability to handle high-pressure environments while maintaining

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Career Highlights

• Transitioned from administrative and customer service roles into finance and accounting
• Gained exposure to real-world financial systems and compliance processes
• Actively pursuing growth in the finance field with a focus on accounting and financial management