Pumla Pretty Zuma
Site Operation Manager
Durban,KZN
Summary
Dynamic Site Operations Manager with a proven track record at Strofik At Work, excelling in operational efficiency and customer service. Spearheaded initiatives that reduced equipment downtime and enhanced site performance, while optimizing inventory management. Recognized for strategic project planning and development, driving business growth and exceeding expectations in competitive environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Site Operations Manager
Strofik At Work
08.2017 - Current
- Drove excellence in customer service through effective communication channels between internal teams as well as external clients.
- Coordinated with stakeholders on project requirements, ensuring alignment between expectations and deliverables.
- Optimized inventory management systems for efficient material tracking and usage control.
- Reduced equipment downtime through proactive maintenance and timely repairs.
- Developed safety protocols to ensure a secure working environment, resulting in reduced accidents onsite.
- Managed budgets and resources, leading to cost-effective operations without compromising quality.
- Played an instrumental role in expanding business operations into new markets by strategically analyzing growth opportunities.
- Enhanced site efficiency by streamlining operations and implementing new processes.
- Launched new initiatives to improve overall site performance, contributing to company growth.
- Standardized documentation procedures across all projects, minimizing errors while streamlining information flow within the organization.
Sales Representative
LafargeHolcim
02.2014 - 07.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
Bechet High School
04.2001 -
Skills
Operational efficiency
Timeline
Site Operations Manager
Strofik At Work
08.2017 - Current
Sales Representative
LafargeHolcim
02.2014 - 07.2017
High School Diploma -
Bechet High School
04.2001 -
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