Pumlani KUKU
Hospitality
Vredenburg
Summary
Motivated customer server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Fast learner paying attention to detail on instructions.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Waitress
Grande Roche Hotel
Paarl
10.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Ebanker
FNB
PAARL
11.2017 - 01.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
Education
No Degree - Agricultural Business And Management
Cape Penintsula University of Technology
Wellington 04.2001 -
Certificate Wine Course 1&2 - Hospitality
Cape Wine Academy
Stellenbosch 10.2019 - 01.2021
Skills
Communication
Beverage preparation
Sales expertise
Technical Support
Performance improvement
Certification
South African wine course
Timeline
Waitress
Grande Roche Hotel
10.2021 - Current
Certificate Wine Course 1&2 - Hospitality
Cape Wine Academy
10.2019 - 01.2021
South African wine course
09-2019
Ebanker
FNB
11.2017 - 01.2019
No Degree - Agricultural Business And Management
Cape Penintsula University of Technology
04.2001 -