Pumla Qakana

• Selling tickets to traincustomers and capturing and signingday documents
• Ensuring that revenue is countedand droppedin a safe
• Infrastructuraland safety related defectsand action

(N.B) from 2013 till 2024 working in different departments.

• Handling, solving staff conflicts
• Supervising staff, monitoring and signing staff timesheets
• Ensuring that revenue is counted and dropped in safe
• Staff rostering and capturing staff time cards
• Infrastructural and safety related defects and actions
• Investigating and reporting incidents.

• Preparing payment requisitions
• Management of all company vehicle, petrol cards and vehicle log sheet
• Management of filing and correspondence
• Problem solving, handling conflicts between staff and commuters.

• Co-ordinate meetings and maintain daily management and office duties.
• Register files and submit weekly and monthly to relevant department.
• Writing minutes at Depot meetings and maintain an efficient filling and other office systems.
• Accurately record keeping using program: MS Word, DMS, TOMS, MS Excel and Emails.

• Providing an efficient and effective CRM services
• Monitor and maintain a performance culture
• Draft standardized reports and statistics.
• Handling all communication with citizens to agree process standards
• Insuring first time resolution
• Accurately records citizen interaction on the SAP or other systems.
• Check the accuracy and quality or other agents and team leaders, corrects where necessary through a process of:
• call monitoring
• checking SAP notifications
• correspondence, emails and faxes.

• Promoted current Type marketing campaigns and promotions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Called prospective clients in market area to explain products offered and qualify leads.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.