Pumezo Patrick Mhlontlo

• Arranged linens and table settings according to seating plan and event theme.
• Inspected dishes and utensils for cleanliness.
• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Greet and welcome guests as they arrive at the restaurant.

Escort guests to their tables and provide them with menus.

Present and explain menu items, specials, and promotions to guests.

Take accurate food and beverage orders from guests and enter them into the POS system.

Serve food and beverages to guests in a timely and courteous manner.

Ensure guests have everything they need throughout their dining experience.

Anticipate guest needs and promptly address any issues or concerns.

Prepare and set up tables for the next guests.

Maintain cleanliness and organization in the dining area and workstations.

Collaborate with kitchen and bar staff to ensure orders are accurate and delivered promptly.

Upsell menu items and encourage guests to try new dishes or beverages.

Process guest payments accurately and efficiently.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.