Pumela Phumza Potwana

• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Determining clients’ needs and financial abilities to propose solutions that suit them.
• Performing comparative market analysis to estimate properties’ value.
• Finding clients in need of our services through cold-calling, advertising and business presentations.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Trained new staff members on casino policies, procedures, and game rules for improved performance.
• Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
• Improved revenue generation through effective management of table limits and game mixes.
• Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
• Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
• Supervised games, ensuring a consistent flow of games and minimizing downtime.
• Maintained comprehensive knowledge of all casino games offered, serving as an expert resource for both staff members and guests.
• Developed strong rapport with clients, offering personalized attention and fostering loyalty to the casino brand.
• Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
• Monitored gaming operations continuously to check on dealers and players.

• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Kept gaming areas clean and organized to maintain safe and secure environment.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Learned and followed company procedures to maintain consistency and standards.
• Monitored players behavior, taking appropriate action against rule violations.
• Answered players questions and resolved disputes to provide excellent customer service.
• Monitored game for potential security risk to protect operation and players.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Enforced game rules to maintain fair paly and avoid disputes.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
• Ensured game integrity through strict adherence to gaming policies and procedures.
• Enhanced guest experience by providing friendly and professional service during game sessions.
• Fostered sense of community among players with exceptional communication skills and personal attention.