Pumela Faith Rhonyile
Summary
Dynamic professional with a proven track record at Nimble Credit Solutions, excelling in debt collection and negotiation. Skilled in advanced skip tracing and resilient problem-solving, I consistently enhance recovery rates while delivering exceptional customer service. My results-driven approach ensures effective resolution of outstanding debts, fostering positive client relationships.
Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.
Overview
4
4
years of professional experience
Work History
Debt Collector
Nimble Credit Solutions
11.2023 - 10.2024
- Managed customer accounts to ensure timely payment collection.
- Utilized negotiation techniques to resolve outstanding debts effectively.
- Maintained accurate records of interactions and payment agreements.
- Assisted in developing strategies for improving debt recovery rates.
Inbound Call Center Representative
Ison Xexprience
11.2022 - 09.2023
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed high call volumes while maintaining professionalism and efficiency.
- Documented customer interactions in CRM system for future reference and follow-up.
- Collaborated with team members to resolve complex issues effectively.
Education Assistant
Khwezi Lomso Comprehensive High School
11.2021 - 08.2023
- Assisted in implementing individualized education plans for diverse student needs.
- Supported classroom management by facilitating engaging learning activities and materials.
- Collaborated with teachers to develop instructional strategies tailored to student capabilities.
- Monitored student progress, providing feedback and support to enhance learning outcomes.
Administrative Assistant
Emfundweni Primary School
12.2020 - 04.2021
- Coordinated office activities to ensure efficient workflow and communication across departments.
- Managed scheduling and calendar appointments for senior management, optimizing time allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Prepared reports and presentations using MS Office Suite, improving stakeholder engagement during meetings.
Education
No Degree - Public Management
Northlink College
Cape Town, South Africa01-2019
High School Diploma -
St James (RC) Secondary
Port Elizabeth, South Africa12-2016
Skills
- Debt collection techniques
- Advanced skip tracing methods
- Resilient problem-solving
- Results-driven approach
- Customer service expertise
- Microsoft Word and Excel proficiency
- Effective negotiation skills
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Timeline
Debt Collector
Nimble Credit Solutions
11.2023 - 10.2024
Inbound Call Center Representative
Ison Xexprience
11.2022 - 09.2023
Education Assistant
Khwezi Lomso Comprehensive High School
11.2021 - 08.2023
Administrative Assistant
Emfundweni Primary School
12.2020 - 04.2021
No Degree - Public Management
Northlink College
High School Diploma -
St James (RC) Secondary
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