Pule Thomas Aphane

• Windows 11 Rollout & Migration Project
• System Upgrade Execution: Led the upgrade of user workstations from Windows 10 to Windows 11 using a project image sourced from the IT server.
• Data Preservation: Performed comprehensive backups of critical user data including PST files, Desktop contents, Documents, printer configurations, and mapped network drives.
• Image Deployment: Mounted Windows 11 ISO files and initiated installation via elevated Command Prompt, applying product keys and ensuring compliance with licensing protocols.
• Post-Installation Configuration: Ran gpupdate /force to refresh group policy and applied system updates to ensure full functionality.
• User Validation & Support: Conducted post-upgrade checklists with users to verify access to email, printers, mapped drives, and applications.
• Call Closure & Documentation: Logged upgrade outcomes, resolved minor post-installation issues and ensured user satisfaction before closing support tickets.
• Tools & Technologies: Windows 10/11, ISO mounting, Command Prompt (Admin), Group Policy Update, Outlook PST handling, Network Drive Mapping.
• Harmony Gold Mining

Microsoft AI Copilot Fundamentals

• Craft effective prompts for Microsoft 365
• Service Desk Analyst
• CompTIA A+

• Providing on-site customer support to all customers. This involves driving long distances to customer sites throughout South Africa. From time to time you will be required to do work underground in a mining environment.
• Providing Telephonic and or Remote support to all customers (during office hours or Afterhours) on products offered by Amaya Industries.
• Fault finding, troubleshooting and repair on all products supplied to customers by Amaya Industries.
• Installation, setup & configuration of all hardware provided to customers by Amaya Industries.
• Maintenance on all hardware provided to customers by Amaya Industries.
• Installation of software programs related to the products supplied to customers.
• Installation of Microsoft SQL and attaching of ecos database to server.
• Installation & configuration of IIS server and setup of ecos WEBMAN web page.
• Providing training on all software packages of products supplied to customers by Amaya Industries.
• Available for standby and afterhours support.
• Updating of all calls assigned to you in the CRM fault management system.
• General Office Admin will include but is not limited to: Answering the phone, Recording messages and passing them to the appropriate person, Filing, E-mails, General housekeeping in your section as per your manager’s instructions, To aid within reason where necessary in other sections as per manager/supervisors instructions.
• IT Industries

• Installed, configured, and maintained Nedbank Cash Solutions ATMs, ensuring optimal functionality and performance.
• Conducted routine inspections and preventive maintenance to identify and address potential issues before they impacted ATM operations.
• Responded to service calls and performed on-site diagnostics and repairs to resolve hardware and software problems promptly, minimizing downtime.
• Collaborated with internal teams and external vendors to implement software updates, security patches, and hardware upgrades, ensuring compliance with industry standards and regulations.
• Provided training and support to ATM users and bank staff on operating procedures, troubleshooting techniques, and security best practices.
• Provided on-site technical support and troubleshooting services to Nedbank branches, including hardware, software, and network issues.
• Installed, configured, and maintained desktops, laptops, printers, and other peripheral devices to ensure optimal performance and reliability.
• Conducted routine inspections and preventive maintenance to identify and address potential issues before they impacted branch operations.
• Responded to service requests and resolved incidents in a timely manner, minimizing downtime and disruption to business activities.
• Collaborated with IT teams and vendors to implement system upgrades, software updates, and security patches, ensuring compliance with company policies and standards.
• Delivered training and support to branch staff on IT Procedures, software applications, and best practices for maintaining a secure and efficient work environment.
• Played a key role in the Dunn’s Store Replacement Project, responsible for the installation, setup, and configuration of IT Systems and equipment.
• Conducted site surveys and assessments to determine optimal placement and configuration of payment terminals, ensuring compliance with security and usability requirements.
• Installed, configured, and tested payments terminals and associated hardware and software components according to project specifications and standards.
• Provided training and support to bank staff on the operation and maintenance of VeriFone’s and Ingenico Payment terminals, ensuring smooth adoption of new technology.
• Collaborated with project managers, vendors, and other stakeholders to resolve technical issues and ensure project milestones were achieved on time and within budget.
• Played a pivotal role in the SAPS PCs and Peripherals Replacement Project, responsible for the installation, setup, and configuration of PC’s, printers, scanners, and other peripherals.
• Conducted site surveys and assessments to determine equipment requirements and compatibility with existing infrastructure.
• Installed, configured, and tested PCs and peripherals according to project specifications and standards, ensuring optimal performance and functionality.
• Provided training and support to SAPS personnel on the use and maintenance of new IT Equipment, facilitating a smooth transition to the updated technology.
• Bytes Manage Solution