Puleng Noah Leshaba

Professional Experience – Department of Residence Affairs and Accommodation

I manage and oversee residence facilities, ensuring smooth daily operations and a safe, welcoming environment for students and guests. My responsibilities include:

• Supervising services performed by cleaning contractors in line with University of Pretoria standards and Occupational Health and Safety requirements.
  
  Managing the building, including identifying, initiating, and following up on maintenance requests.
  
  Handling residence assets, keeping the asset register up to date, and managing routine consumable stock.
  
  Performing daily administrative tasks, such as updating the student residence accommodation register and ensuring all requests and maintenance records are accurately logged.
  
  Managing guests and ensuring residence facilities provide a positive and professional experience.
  
  Maintaining strong client relationships with students, parents, and contractors, and reporting any theft or unauthorized access to Security Services.
  

As a Student Assistant at the DESA call centre, I provided frontline support to students, handling enquiries via email and telephone. My key responsibilities included:

• Responding to student queries accurately and efficiently, ensuring a positive service experience.
  
  Assisting with student records and administrative processes.
  
  Collaborating with colleagues to resolve issues promptly and maintain high standards of customer service.
  
  Supporting various student services projects, contributing to smooth operational processes.

• Facilitate daily reading sessions and literacy activities with learners.
• Organise and manage library book check-outs and reading materials.
• Support teachers with general administrative duties and classroom assistance.
• Promote literacy through Sepedi and English reading programmes.

• Assisted over 400 students during registration by printing access cards and verifying records.
• Delivered high-quality service in a fast-paced, detail-oriented environment.
• Maintained professionalism and data accuracy under pressure.

• Taught Geography to Grades 8-10 under supervision.
• Designed and implemented interactive lesson plans and assessments.
• Assisted with exam marking, invigilation, and school events.
• Participated in extracurricular activities and ground duty.

• Guided new students through orientation and module registration.
• Reported daily attendance and assisted with venue coordination.
• Supported students in navigating campus systems and adjusting to university.