PULENG LEPHUTHING

• Taking care of over 100 retail stores in Dischem, Clicks, Woolworths, Truworths, The egg, Arc including Salons and spas. Managing 5 100% BAs and 7 brands and this includes but not limited to, Crestiano Ronaldo, Notebook, J LO, Mustang, F1, Comfort Zone and Skin regimen.
• Managing Employee timesheets & Leave Requests.
• Scheduling daily Store visits.
• Exceeded targets by building, directing, and motivating high-performing sales team.
• Built lasting relationships with clients through outstanding customer service interactions.
• Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
• Formulated tactics and strategies to target new potential customers within prioritized markets.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Introduced new products to meet customer demand and increase profits.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

• Taking care of but not limited to Huda, Fenty, Chanel, Dior, Esteelauder brands, Guerlain and Givenchy.
• Assisting with brand launches.
• Conducted consultations to understand client's desired look.
• Scheduled onsite and offsite makeup appointments for clientele.
• Sanitized makeup tools to avoid spread of infection.
• Demonstrated and explained use of different beauty products to educate customers.
• Prepared skin for makeup application by cleaning, moisturizing and priming.
• Applied various layers of makeup to performers and customers to obtain necessary effect and look.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Answered phone calls and emails to schedule client appointments.
• Maintained regular client list and successfully handled walk-in customers.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Increased revenue through effective customer service and inventory management.
• Developed loyal following of clients by providing high-quality services.

• Used makeup and prosthetics to alter appearance of actors, models and performers.
• Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
• Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
• Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
• Conferred with producers, customers and performers to determine desired appearance.
• Offered professional cuts, color services and extensions to salon customers.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Utilized latest techniques in balayage, ombre, highlights and color correction.
• Trained new cosmetologists on makeup and skincare products and techniques.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Prepare morning brief and allocated individual target for the day, week and month to keep track on our month to date.
• Prepared end of the day by cleaning, cashing up and printing all the slips required, banking, locking and arming the store.
• Assisting Fidelity with banking possess and making sure the is enough loose money for float.

. Got married and raised my baby girl who was just over a year.

. Took time to reboot and personal growth.

. Understand that every opportunity is a blessing and I need to be greatful because I was struggling to get employment.

. Humbled by life challenges and learned a lot about who I am.

• Advised clients on how to care for skin and hair with available products and replenished stock.
• Sold products and related merchandise according to customer service techniques and professional selling skills.
• Created effective displays to sell seasonal and promotional products.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Recommended specific hair and beauty products to meet individual customer needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained counter and display areas for cleanliness and organization.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Identified skin and hair needs of customers to provide assistance in choosing best products.
• Followed up with customers to increase satisfaction with purchases and services.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Answered phone calls and emails to schedule client appointments.
• Developed loyal following of clients by providing high-quality services.

• Maintained quality assurance and customer satisfaction objectives.
• Completed job reports and logs immediately following service calls.
• Conducted facial techniques according the company procedure.
• Managed clients records and bookings.
• Carefully listened and attended to client concerns.
• Non surgical face lift procedure.

• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Monitored current trends to understand fashions and better serve customer needs.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Answered phone calls and emails to schedule client appointments.
• Developed loyal following of clients by providing high-quality services.
• Increased revenue through effective customer service and inventory management.
• Trained new cosmetologists on makeup and skincare products and techniques.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Maintained regular client list and successfully handled walk-in customers.
• Demonstrated thorough knowledge of all salon products and services.

• Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
• Performed daily department re-merchandising, price markdowns and merchandise transfers.
• Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
• Performed all stock keeping processes and assisted in replenishing all items as per company policy.
• Organized sale events and created eye-catching product displays to attract customers to Esteelauder counter.
• Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Met sales goals, supporting organizational health through consistent and reliable service.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Maintained counter and display areas for cleanliness and organization.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Identified interested and qualified customers to provide potential customers with additional information regarding product.
• Identified potential marketing opportunities to increase brand awareness.
• Monitored customer preferences to determine focus of sales efforts.
• Maintained clean, organized and professional work environment.
• Established and maintained positive relationships with customers.
• Greeted customers warmly and pleasantly answered inquiries.
• Increased sales by effectively communicating product benefits.
• Assisted customers with product selection based on individual needs and preferences.
• Provided exceptional customer service to drive satisfaction.
• Maintained knowledge of current promotions and product features.
• Engaged customers to communicate key product features.