PULENG EVELYN PULUMO
Welkom
Summary
Senior Branch Manager with 15+ years’ experience in retail banking, delivering sustained business growth, operational excellence, and customer-centric service. Proven leader of high-performing teams with strong expertise in multi-branch management, change leadership, compliance, and profitability improvement. Recognised for strategic thinking, people development, and sound commercial judgement.
Overview
21
21
years of professional experience
Work History
Branch Manager
Capitec Bank
10.2009 - Current
- Direct end-to-end branch operations, ensuring operational efficiency, compliance, and superior customer experience.
- Develop and execute branch business plans aligned with organisational growth and profitability targets.
- Lead, coach, and mentor teams to consistently exceed sales, service, and operational KPIs.
- Drive customer acquisition, retention, and relationship management initiatives.
- Analyse financial and sales data to inform strategic and operational decision-making.
- Communicate clear objectives, priorities, and performance expectations across teams.
- Resolve complex operational, people, and performance-related challenges.
Acting / Relief Regional Management Assignments
Capitec Bank
06.2016 - 12.2016
- Goldfields Region
Acting / Relief Regional Management Assignments
Capitec Bank
08.2014 - 04.2015
- Botshabelo Region
Training & Change Leadership
Capitec Bank
01.2013 - 12.2013
- Subject Matter Expert for system development and organisational change initiatives
- Delivered training and change support to branches across Durban and Mthatha regions
Call Centre Agent
Telkom SA
03.2006 - 10.2006
Banking Learnership (Trainee)
Old Mutual Bank / Nedbank Group (Letsema Bank SETA)
03.2005 - 02.2006
Multi-Branch Management Exposure
Capitec Bank
- Vereeniging, Sasolburg, Ladybrand, Bloemfontein (Central Park & Plaza), Welkom
Education
National Certificate: Generic Management - General Management
Cornerstone & BANKSETA
Higher National Diploma in Business - Pearson BTEC 5
London School of Business & Management
National Certificate: Banking Service Advice -
UNISA & BANKSETA
BTech: Taxation -
Central University of Technology
Skills
- Retail & Branch Operations Management
- People Leadership
- Coaching & Mentoring
- Sales Growth & Performance Management
- Customer Acquisition & Retention Strategies
- Change Management & Training Delivery
- Financial, Sales & Management Reporting
- Risk Management
- Compliance & Governance
- Stakeholder & Relationship Management
Personal Information
- Nationality: South African
- Driving License: Code B
References
Available on request
Criminal Record
Clear
Professional Development
- Licence to Manage Certificate (CLEAR, SMART, HEAT Principles)
- Capitec Bank Leadership Programme
- Operations Facilitation Programme
Languages
English
Proficient
C2
Xhosa
Intermediate
B1
Sotho
Proficient
C2
Timeline
Acting / Relief Regional Management Assignments
Capitec Bank
06.2016 - 12.2016
Acting / Relief Regional Management Assignments
Capitec Bank
08.2014 - 04.2015
Training & Change Leadership
Capitec Bank
01.2013 - 12.2013
Branch Manager
Capitec Bank
10.2009 - Current
Call Centre Agent
Telkom SA
03.2006 - 10.2006
Banking Learnership (Trainee)
Old Mutual Bank / Nedbank Group (Letsema Bank SETA)
03.2005 - 02.2006
Multi-Branch Management Exposure
Capitec Bank
National Certificate: Generic Management - General Management
Cornerstone & BANKSETA
Higher National Diploma in Business - Pearson BTEC 5
London School of Business & Management
National Certificate: Banking Service Advice -
UNISA & BANKSETA
BTech: Taxation -
Central University of Technology