Pule Ben Biyongo
Operations Manager
4187 Ghost Fish Street , Midrand Johannesburg, South Africa
Summary
Results-driven Security Professional experienced in armed reaction, tactical operations, and security management. Achieved enhanced site safety and compliance through risk assessment, incident investigation, and development of standard operating procedures. Focused on leading high-stakes operations and fostering strong relationships with clients and law enforcement.
Overview
1
1
Language
10
10
years of professional experience
Work History
Operations Manager
JC SECURITY GROUP
Johannesburg
01.2020 - Current
- Oversee security operations across a diverse portfolio of 42 sites, including retail stores, commercial buildings, residential complexes, industrial properties, and hotels.
- Attend to incidents, conduct on-scene investigations, and liaise with local police stations to open dockets.
- Maintained client relations through regular site visits and weekly meetings to assess and enhance monthly KPIs.
- Compiled and submitted comprehensive incident reports, weekly summaries, monthly reports, site rosters, and deployment reports to ensure transparency and accountability.
- Ensured adherence to legal regulations within the security environment., provide evidence in court when required, and ensure the application of legal aspects within the security environment.
- Resolved operational issues by identifying and addressing complaints and concerns., addressing and resolving complaints, concerns, and operational problems effectively.
- Conducted evaluations of key performance indicators to assess client and site performance.: conduct monthly KPI evaluations for both clients and sites, ensuring targets are met.
- Performed risk assessments and updated Standard Operating Procedures for site safety., complete risk assessments, and develop/update Standard Operating Procedures (SOPs) for sites.
- Provided training and mentorship to security personnel to meet job standards. provide training and mentorship to security guards in line with their job descriptions and company standards.
- Legal compliance, provide evidence in court when required, and ensure the application of legal aspects within the security environment.
- Position Held: Site Supervision; conduct day and night site visits across all allocated areas to monitor performance, compliance, and operational standards.
Operations Manager
JC SECURITY GROUP PTY LTD
01.2020 - Current
- Position Held High-Risk Freight Protection: Manage and oversee armed escort operations for high-value and sensitive freight.
- Coordinated and led high-risk incident responses, ensuring rapid and effective action to mitigate risks.
- Escort operations, plan, manage, and execute the escorting of trucks from point A to designated client destinations, ensuring safe delivery.
- Goods in Transit, safeguard high-value goods during transit by implementing escort strategies and risk-mitigation measures.
- Conducted investigations into hijacked or compromised trucks, coordinating with law enforcement and managing case openings at police stations.
- Responded to crime scenes, managed evidence collection, incident reporting, and liaised with relevant authorities.
- Maintained company website to provide information on services and contact details.
Tactical Officer
Hi ZONE SECURITY
01.2019 - 12.2019
- Position Held Perform the role of a Tactical Officer, responding promptly to alarms, panic activations, and emergency situations.
- Conducted site visits during day and night to ensure compliance and operational efficiency.
- Responded to tower light alerts and attended to network-related issues.
- Prepared and submitted incident reports, investigation reports, weekly operational reports, and monthly summaries to maintain accurate records.
- Trained and guided security guards on job descriptions and operational requirements to enhance performance.
Armed Reaction Officer
GHOST SQUAD TACTICAL
01.2018 - 12.2018
- Held position in security team Patrolled premises to maintain security and deter unauthorized access.
- Responded to alarms, panic signals, and emergency situations, ensuring safety and effective resolution.
- Trained and guided security guards on company policies and procedures to enhance operational compliance.
Armed Reaction officer
SIRIUS RISK MANAGEMENT
01.2016 - 12.2017
- Supervised operations and resolved client and site-related complaints to ensure service quality.
- Provide training and guidance to security guards in line with company policies, procedures, and their job descriptions.
- Compile and submit reports, including incident reports, investigation reports, weekly operational reports, and monthly performance reports.
- Compiled and submitted incident, investigation, weekly operational, and monthly performance reports to maintain accurate records and facilitate decision-making.
- Website: www.siriussecurity.co.za
Education
Grade A - Security Course
Training Academy
JohannesburgHigh School Diploma -
Nosa College
JohannesburgGrade E, D, C, B & Reaction Course -
PSIRA CERTIFICATE
JohannesburgGrade B - Security Course
KGN Security Training Centre
JOHANNESBURGReaction Course -
KGN Security Training Centre
JOHANNESBURGHigh School Diploma -
DAVE GUNS Training Academy
JohannesburgGrade E, D, C - Security Course
ZABALAZA Training Academy
JohannesburgGRADE 11 - ENGLISH FAL, HISTORY, GEOGRAPHY, ECONOMICS, PHYSICAL SCIENCE, BUSINESS STUDIES, LIFE ORIENTATION
JW SAINTS TECHNICAL COLLEGE
JohannesburgSkills
Leadership Training,
Incident investigation and risk assessment training (levels 1–3)
Advanced firefighting training (Level 1 and 2), hazard identification, and risk assessment
Operational planning
Operational Strategy
Incident investigation
Crisis Management
Timeline
Operations Manager
JC SECURITY GROUP
01.2020 - Current
Operations Manager
JC SECURITY GROUP PTY LTD
01.2020 - Current
Tactical Officer
Hi ZONE SECURITY
01.2019 - 12.2019
Armed Reaction Officer
GHOST SQUAD TACTICAL
01.2018 - 12.2018
Armed Reaction officer
SIRIUS RISK MANAGEMENT
01.2016 - 12.2017
GRADE 11 - ENGLISH FAL, HISTORY, GEOGRAPHY, ECONOMICS, PHYSICAL SCIENCE, BUSINESS STUDIES, LIFE ORIENTATION
JW SAINTS TECHNICAL COLLEGE
Grade E, D, C - Security Course
ZABALAZA Training Academy
High School Diploma -
DAVE GUNS Training Academy
Reaction Course -
KGN Security Training Centre
Grade B - Security Course
KGN Security Training Centre
Grade E, D, C, B & Reaction Course -
PSIRA CERTIFICATE
High School Diploma -
Nosa College
Grade A - Security Course
Training Academy
Dependants
2
Contact Numbers
+27 (0) 71 726 8562, +27 (0) 67 165 8458
puleben.biyongo@gmail.com
Drivers Record
YES- CODE 10 (C1)
Health Condition
EXCELLENT
Languages
- ENGLISH
- N/S SOTHO
- ISIZULI
- XHOSA
- NDEBELE
- C2
- 6
Ethnic Group
ZULU
Personal Information
References
References available upon request.