Summary
Overview
Work History
Education
Skills
Dependants
Contact Numbers
Email
Drivers Record
Health Condition
Languages
Ethnic Group
Personal Information
Languages
References
Timeline
OperationsManager
Pule Ben Biyongo

Pule Ben Biyongo

4187 Ghost Fish Street , Midrand Johannesburg,GP

Summary

Dynamic security professional with extensive experience at JC Security Group, excelling in risk assessment and incident management. Proven track record in tactical planning and client relationship management, leading high-stakes operations and training teams to enhance performance. Adept at developing effective strategies that ensure safety and compliance across diverse environments.

Overview

10
10
years of professional experience

Work History

Tactical Armed Escort - Manager

JC SECURITY GROUP PTY LTD
01.2019 - Current
  • Position Held High-Risk Freight Protection: Manage and oversee armed escort operations for high-value and sensitive freight.
  • Coordinate and lead high-risk responses to incidents, ensuring rapid and effective action.
  • Goods in Transit, safeguard high-value goods during transit by implementing escort strategies and risk-mitigation measures.
  • Escort operations, plan, manage, and execute the escorting of trucks from point A to designated client destinations, ensuring safe delivery.
  • Incident Investigation, conduct investigations into hijacked or compromised trucks, including coordinating with law enforcement and opening cases at the police station.
  • Crime Scene attendance, respond to and attend crime scenes, manage evidence collection, incident reporting, and liaison with relevant authorities.
  • Website: www.jcsecurity.co.za

Operations Manager

JC SECURITY GROUP
Johannesburg
01.2016 - Current
  • Position Held: Site Supervision; conduct day and night site visits across all allocated areas to monitor performance, compliance, and operational standards.
  • Attend to incidents, conduct on-scene investigations, and liaise with local police stations to open dockets where necessary.
  • Client relations involve visiting clients regularly and attending weekly meetings to review and evaluate monthly KPIs.
  • Compile and submit detailed incident reports, weekly summaries, monthly reports, site rosters, and actual deployment reports.
  • Legal compliance, provide evidence in court when required, and ensure the application of legal aspects within the security environment.
  • Problem solving, addressing and resolving complaints, concerns, and operational problems effectively.
  • KPI evaluations: conduct monthly KPI evaluations for both clients and sites, ensuring targets are met.
  • Risk & Compliance, complete risk assessments, and develop/update Standard Operating Procedures (SOPs) for sites.
  • Training and Development provide training and mentorship to security guards in line with their job descriptions and company standards.
  • Auditing: conduct regular site audits on equipment to ensure functionality, compliance, and readiness.
  • Oversee security operations across a diverse portfolio of 42 sites, including retail stores, commercial buildings, residential complexes, industrial properties, and hotels.
  • Website: www.jc-group.co.za.

Tactical Officer

Hi ZONE SECURITY
01.2019 - 12.2019
  • Position Held Perform the role of a Tactical Officer, responding promptly to alarms, panic activations, and emergency situations.
  • Conduct supervisory duties by visiting sites both during the day and night to ensure compliance and operational efficiency.
  • Respond to tower light alerts and attend to network-related issues as required.
  • Prepare and submit reports, including incident reports, investigation reports, weekly operational reports, and monthly summaries.
  • Provide training and guidance to security guards in line with their job descriptions and operational requirements.

Armed Reaction Officer

GHOST SQUAD TACTICAL
01.2018 - 12.2018
  • Position Held Patrolling the premises.
  • Respond promptly to alarms, panic signals, and emergency situations to ensure safety and quick resolution.
  • Provide training and guidance to security guards in line with company policies, procedures, and their job descriptions.

Armed Reaction officer

SIRIUS RISK MANAGEMENT
01.2016 - 01.2018
  • Position Held Area Supervisor by overseeing operations and attending to client and site-related complaints.
  • Respond promptly to alarms, panic signals, and emergency situations to ensure safety and quick resolution.
  • Provide training and guidance to security guards in line with company policies, procedures, and their job descriptions.
  • Compile and submit reports, including incident reports, investigation reports, weekly operational reports, and monthly performance reports.
  • Website: www.siriussecurity.co.za

Education

Grade A - Security Course

Training Academy
Johannesburg
01.2024

High School Diploma -

Nosa College
Johannesburg
01.2024

Grade E, D, C, B & Reaction Course -

PSIRA CERTIFICATE
Johannesburg
01.2021

Grade B - Security Course

KGN Security Training Centre
JOHANNESBURG
01.2018

Reaction Course -

KGN Security Training Centre
JOHANNESBURG
01.2018

High School Diploma -

DAVE GUNS Training Academy
Johannesburg
01.2018

Grade E, D, C - Security Course

ZABALAZA Training Academy
Johannesburg
01.2016

GRADE 11 - ENGLISH FAL, HISTORY, GEOGRAPHY, ECONOMICS, PHYSICAL SCIENCE, BUSINESS STUDIES, LIFE ORIENTATION

JW SAINTS TECHNICAL COLLEGE
Johannesburg
01.2010

Skills

  • Risk assessment
  • Incident management
  • Tactical planning
  • Escort operations
  • Legal compliance
  • Client relationship management
  • Training and development
  • Performance evaluation
  • Problem solving
  • Leadership skills
  • Attention to detail
  • Report writing
  • Stakeholder management
  • Situational awareness
  • Team collaboration
  • Emergency response
  • Data analysis
  • Financial management
  • Risk management
  • Trend analysis
  • Project planning
  • Conflict resolution
  • Product management
  • Operations management
  • Strategic planning
  • Project management
  • Effective communication
  • Business planning
  • Documentation and reporting
  • Safety procedures
  • Shift scheduling
  • Recruiting and interviewing
  • Staff training and development
  • Policy and procedure development
  • Performance evaluations
  • Customer relationship management (CRM)
  • Performance management
  • Workforce management
  • Team leadership

Dependants

2

Contact Numbers

+27 (0) 71 726 8562,  +27 (0) 67 165 8458

Email

puleben.biyongo@gmail.com

Drivers Record

YES- CODE 10 (C1)

Health Condition

EXCELLENT

Languages

  • ENGLISH
  • N/S SOTHO
  • ISIZULI
  • XHOSA
  • NDEBELE

Ethnic Group

ZULU

Personal Information

  • ID Number: 921114 5143 081
  • Criminal Record: NONE
  • Gender: MALE
  • Nationality: SOUTH AFRICAN
  • Marital Status: SINGLE

Languages

English
Proficient (C2)
C2

References

References available upon request.

Timeline

Tactical Armed Escort - Manager

JC SECURITY GROUP PTY LTD
01.2019 - Current

Tactical Officer

Hi ZONE SECURITY
01.2019 - 12.2019

Armed Reaction Officer

GHOST SQUAD TACTICAL
01.2018 - 12.2018

Operations Manager

JC SECURITY GROUP
01.2016 - Current

Armed Reaction officer

SIRIUS RISK MANAGEMENT
01.2016 - 01.2018

Grade A - Security Course

Training Academy

High School Diploma -

Nosa College

Grade E, D, C, B & Reaction Course -

PSIRA CERTIFICATE

Grade B - Security Course

KGN Security Training Centre

Reaction Course -

KGN Security Training Centre

High School Diploma -

DAVE GUNS Training Academy

Grade E, D, C - Security Course

ZABALAZA Training Academy

GRADE 11 - ENGLISH FAL, HISTORY, GEOGRAPHY, ECONOMICS, PHYSICAL SCIENCE, BUSINESS STUDIES, LIFE ORIENTATION

JW SAINTS TECHNICAL COLLEGE
Pule Ben Biyongo