Pule Madondo
Customer Service Agent
Parklands
Summary
A young and friendly Service Consultant skilled in keeping operations running smoothly by resolving and escalating inquiries to satisfy customers and maintain high service quality. Efficient and accurate professional with 3 years of Financial Services experience.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Service Consultant
Discovery Health
1 2022 - Current
- Developing strong relationships with clients, leading to increased loyalty and repeat business.
- Handling customer issues with confidence, using complex problem solving to provide effective resolution. Maintained high customer satisfaction standards to meet or exceed targets.
- Following up with customers to offer additional support and check resolution satisfaction.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigating and resolved customer inquiries and complaints quickly.
Scheme Administrator
Sanlam Corporate
01.2020 - 02.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Shop Assistant
Clicks Group
12.2018 - 01.2020
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge, effectively educating customers on features and benefits.
Education
Diploma in Human Resources Management -
Central University of Technology
Bloemfontein, Free State 01.2015 - 05.2017
Skills
Customer Relations
Certification
Wealth Management, 01/01/20, 01/01/21
Personal Information
Willing To Relocate: Anywhere
Additionalinformation - References
Available upon request
Languages
English
Sesotho
Setswana
IsiZulu
Timeline
Scheme Administrator
Sanlam Corporate
01.2020 - 02.2021
Shop Assistant
Clicks Group
12.2018 - 01.2020
Diploma in Human Resources Management -
Central University of Technology
01.2015 - 05.2017
Service Consultant
Discovery Health
1 2022 - Current
Wealth Management, 01/01/20, 01/01/21
Long-Term Insurance, 01/01/22, 01/01/23
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