Pule Lamola
IT Security/Support/Helpdesk
Johannesburg
Summary
A dedicated IT Support agent with experience in troubleshooting, technical support, and systems maintenance. Recently certified in IT Security, demonstrating a strong foundation in cybersecurity principles and practices. Eager to apply a blend of support expertise and newly acquired security knowledge to contribute to the growth and safety of IT systems in a dynamic environment
Overview
3
3
years of professional experience
Work History
IT Technical Support
TagIT
01.2024 - 12.2024
- Managed IT asset inventory efficiently
- Managing Microsoft Azure Tenant
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Printers.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Installation of access points.
Billing Agent
Web Africa
03.2023 - 02.2024
- Resolved customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Updated accounts with latest personal details and payment information.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
- Worked effectively under pressure to meet my target, prioritizing tasks according to urgency and importance.
Stock Taker
Dial a Stocktaker
12.2021 - 08.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Utilized barcode scanners to efficiently track and update item quantities, ensuring accurate inventory data.
- Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
Education
Microsoft Security Architect (SC-100) - IT Security
Boston College
Johannesburg, South Africa 04.2001 -
Security Operation Analyst (SC-200) - IT Security
CTU
Cresta, South Africa 04.2001 -
Microsoft 365 Fundamentals (MS-900) - Information Technology
Motse Innovation Center
Pretoria, South Africa 04.2001 -
Diploma in IT Network Management - Information Technology
Rosebank College
Johannesburg, South Africa 04.2001 -
Skills
Operating system support
Printer support
Access Points configuration
Hardware and Software installation
Remote desktop support
Ticketing system experience
Patch management
Incident management
Data entry proficiency
Invoice processing
Financial recordkeeping
Data tracking
Billing software
Stock counting
Shelving organization
Stock replenishment
Timeline
IT Technical Support
TagIT
01.2024 - 12.2024
Billing Agent
Web Africa
03.2023 - 02.2024
Stock Taker
Dial a Stocktaker
12.2021 - 08.2022
Microsoft Security Architect (SC-100) - IT Security
Boston College
04.2001 -
Security Operation Analyst (SC-200) - IT Security
CTU
04.2001 -
Microsoft 365 Fundamentals (MS-900) - Information Technology
Motse Innovation Center
04.2001 -
Diploma in IT Network Management - Information Technology
Rosebank College
04.2001 -
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