Pulane Khoali
Vereeniging
Summary
Proven IT professional with a track record of enhancing operational efficiency in the Mining and Petrochemical Industry through expert IT Service Management and Stakeholder Engagement. Spearheaded system improvements and risk management strategies, achieving significant service quality advancements. Skilled in System Analysis and adept at fostering collaborative relationships, consistently delivering solutions that exceed business objectives.
Overview
18
18
years of professional experience
Work History
Application Specialist
Anglo American
10.2014 - Current
- Increase operational efficiency and suggest solutions to enhance cost-effectiveness.
- Manage objective working relationships with a variety of stakeholders.
- Respond to user queries, investigate issues, and manage the internal resolution within agreed periods.
- Investigate, monitor, and resolve system and business problems to completion by working with Business Owners, BAs, ISM, and the IIT team on operational issues and fixes.
- Explore ways to improve the quality of existing services, processes, and systems to be more efficient.
- Monitor and oversee the resolution of the various application incidents within the agreed OLE.
- Manage all system changes to ensure they adhere to the standards.
- Ensure vendor-managed applications are resolved within the agreed SLA.
- Interpret business requirements into system requirement specifications, analyze existing systems and interfaces for modification/improvement purposes, and design.
- Ensure all critical applications are quarterly Disaster Recovery.
- Participate in the governance forums to ensure new applications adhere to the IIT standards.
- Manage the support level agreement with a third-party vendor.
- Monitored system performance metrics for optimization purposes.
- Collaborated with stakeholders on requirements gathering sessions to ensure desired outcomes were achieved through the use of technology solutions.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Specialist IM: Consulting Infrachem (IT BA)
Sasol LTD
01.2013 - 01.2014
- Act as a link between business departments and Group IM.
- Communicate new IM services, processes, and policies to business departments.
- Gather and document requirements from stakeholders, and interpret these requirements so that they can be shared among stakeholders to be verified and validated against the initial requirements.
- Initiate and manage projects within areas of responsibility, and inform stakeholders of all project progress.
- Assist businesses in monitoring and maintaining solutions used within their areas.
- If any technical issues arise, assist the business in rectifying these issues following the IM processes.
- Follow the necessary process in dealing with any IT service delivery issues that cannot be resolved within the existing SLAs.
- Assess the needs of the business to establish IM priorities, consult with subject matter experts to develop alternative technical solutions, and advise on options, risks, costs versus benefits, and the impact on other business processes and system priorities.
- Participate in all phases of the system development/configuration life cycle when deploying systems in the area of responsibility.
- Seek ways in which to apply technology to optimize business processes by researching and providing information on technical trends.
- Identify opportunities for improvement within the various departments.
Analyst: Business Applications
Sasol LTD
01.2008 - 12.2012
- Collaborate with other business analysts from various business units to ensure all application service strategies are aligned with business objectives.
- Define service level agreements for Business Unit application services.
- Support the Service Delivery Managers in evaluating the long-term goals of the service relationship for all stakeholders.
- Establish a process for the review of performance and capacity of IT resources.
- Report on the overall service performance, ensuring appropriate service views for various stakeholders.
- Identify and monitor service performance improvement actions.
- Ensure that adequate Business Unit application support services are in place according to business requirements.
- Support enterprise architecture in application consolidation and version control.
- Provide the required availability management by planning and building a reliable, maintainable Business Unit application infrastructure.
- Assess and manage IT risk by identifying a risk owner and affected process owners, and develop and maintain a risk response to ensure that cost-effective controls are put in place to mitigate the risk.
- Compile an application continuity plan, and ensure quarterly testing of the plan.
- Ensure Service Take-ons are completed before any Business Applications are introduced into the environment.
- Assist end users in following the correct processes before procuring any new applications.
- Ensure all software is recorded in a centralized repository to easily identify what is running in the environment.
- Identify software to be uploaded on the Service Catalog.
- Map processes for the software.
- Inform and involve the necessary service provider(s) during testing and go-live.
- Manage software requests on the Service Catalogue.
- Administer the software packages process within the company.
Intern
Sasol LTD
01.2007 - 01.2008
- Reason for leaving: Contract Completion
Education
Certificate - Business Analysis
01.2014
Certificate - ITIL V3 Foundation
01.2011
B-Tech - Information Technology
Vaal University of Technology
01.2010
National Diploma - Information Technology
Vaal University of Technology
01.2007
Skills
IT Service Management
IT Risk Management
System Support Management
Stakeholder Engagement
Application Lifecycle Management
System Analysis
Business Process Management
Vendor Management
Change Management
References
References available on demand.
Availability
1 Calendar month
References
References available upon request.
Timeline
Application Specialist
Anglo American
10.2014 - Current
Specialist IM: Consulting Infrachem (IT BA)
Sasol LTD
01.2013 - 01.2014
Analyst: Business Applications
Sasol LTD
01.2008 - 12.2012
Intern
Sasol LTD
01.2007 - 01.2008
Certificate - Business Analysis
Certificate - ITIL V3 Foundation
B-Tech - Information Technology
Vaal University of Technology
National Diploma - Information Technology
Vaal University of Technology
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