Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phathuxolo Armstrong Sidayiza

Customer Liaison Agent
Queenstown

Summary

Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience
10
10
Certifications

Work History

Customer Liaison Officer

Wesbank
11.2018 - Current
  • Collect Money in arrears and alienated assets from clients. Collect +-R100 000 monthly.
  • Ensuring every effort is made to rehabilitate accounts before asset repossessed.
  • Tracing process by re-arranging payment agreements.
  • Optimise work through the application of learning experience.
  • Delivers customer services through adherence to quality services standards.
  • Contribute to cost efficiencies.
  • Analyze work and makes proactive suggestions to improve the quality of processes and customer services.
  • Ensure the operational excellence through the delivery of work processes according to define quality standards.
  • Contributes to teamwork.
  • Achieves targets within legislated deadlines.
  • Ensures that business processes comply with the applicable regulations and legislations.
  • Performs operational tasks and prepares regular reports to enable business analysis and decision making.

Detective Constable

SAPS
02.2009 - 10.2018
  • Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Marked off crime scenes and controlled access to protect evidence from tampering or loss.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Followed chain of custody mandates to send individual items off for laboratory analysis and DNA testing.
  • Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Prepared sketches and diagrams detailing primary and secondary crime scenes.
  • Investigated complaints brought by members of community by conducting interviews and compiling evidence.
  • Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Preserved evidence for court hearings and checked integrity of individual pieces.
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Generated leads through techniques such as informants and community forums.
  • Guided, mentored, and supervised subordinates to improve job performance and case clearing rates.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Conducted personal, property, and event surveillance.
  • Obtained and served search warrants related to ongoing cases.
  • Conducted appraisals of unit detectives.
  • Installed covert cameras and recording devices in compliance with legal statutes and department policies.
  • Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases.
  • Appeared in court and testified under oath
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Initiated and concluded investigations of crime organizations.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Documented drug transactions to gather evidence and complete undercover investigations.
  • Assigned schedules and coordinated leave time to maintain optimal coverage.

Operator

Cash Paymaster Services
03.2006 - 11.2008

Distribute Cash to Social grant beneficiaries on various locations.

Receive money from the bank, prepare it for the next day.

Capture all the records.

Visit all payments site to distribute cash

Operating cash paying machines.

  • Inspected machine parts with measuring tools.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Worked outside in all weather conditions.
  • Kept accurate records of defective units or products.
  • Provided on-the-job training to newly hired workers and team members.

Groundbreaker

Lovelife
01.2003 - 12.2004
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Organize and run educational programs
  • Organize sports day for Youth development
  • Motivate and encourage young people

Education

HC- Criminal Justice And Forensic Investigation - Financial Forensics And Fraud Investigation

University of Johannesburg
Gauteng
11.2019 - 11.2019

High School Diploma -

Bizana Village Senior Secondary School
Bizana
11.2001 - 11.2001

Skills

Conflict Mediation

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Certification

Peer Education and HIV/AID Counselling

Timeline

HC- Criminal Justice And Forensic Investigation - Financial Forensics And Fraud Investigation

University of Johannesburg
11.2019 - 11.2019

Customer Liaison Officer

Wesbank
11.2018 - Current

Detective Constable

SAPS
02.2009 - 10.2018

Operator

Cash Paymaster Services
03.2006 - 11.2008

Groundbreaker

Lovelife
01.2003 - 12.2004

High School Diploma -

Bizana Village Senior Secondary School
11.2001 - 11.2001

Peer Education and HIV/AID Counselling

Youth Leadership and Development

National Certificate Policing-NQF Level 5

Basic Crime Investigation

CAS Course - Investigating Personnel

Resolving of crime Learnership Personnel

Introduction To Electronic Related Crime Scene

Collection of Non-ntimate Forensic DNA Reference - (Buccal Samples)

First Responder To Sexual Offences

Sexual Offences Course For Investigating Officers

Phathuxolo Armstrong SidayizaCustomer Liaison Agent