PS MAHLANGU

• Processing more than 100 transactions per day with 100% accuracy, resolving more than 20 queries, and giving feedback.
• Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
• Processing forex transactions, Western Union Money Transfer sends and receives orders, and clears foreign bank notes.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Relieving Branch Administrator during absence.

• Ensuring regulatory compliance, and staff overseeing and preparing daily reports.
• Prepare and manage the branch budget.

• Implement service policies that reduce processing time and improve customers' feedback ratings.
• Offer our customers premium service.
• Provide customers with detailed product knowledge so that they can make informed decisions.
• Maintain detailed records of customers' interactions, transactions, feedback, and complaints for process improvement.