Prunella Naidoo
Service Manager
Durban
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Aftersales Manager
Bidvest McCarthy
Durban
07.2018 - 06.2023
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Sales Manager
Barloword Automotive
Durban
05.2015 - 03.2018
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
- Drove sales by developing multi-million dollar contract sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Service Manager
Barloworld Motor Retail
Pietermaritzburg
11.2002 - 12.2014
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored inventory levels and placed orders to replenish stock.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed department processes and procedures to boost customer satisfaction.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Human Sciences - Sociology And Linguistics
University of Natal
Durban 01.1997 - 10.2001
Business Administration - Business Management
Henley Business School
Gauteng 02.2022 - 12.2022
Internatial NQF 5 Certification As Service Manager - Business Administration And Management
Volkswagen Training Academy
Kariga 01.2019 - 02.2021
Diploma Train The Trainer - Training And Facilitation
Allison Academy
Detroit, Michagen 12.2022 - 07.2023
Skills
Business Development
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel and Teams to develop inventory tracking spreadsheets.
- Awarded Best dealer in Training 2014
- Exceeding targets in Sales and Service resulted in 6 incentive trips to Germanyx3, India, Australia, Mozambique.
- Grand Prix winner 2020 - 2 day Kayalami incentive trip to enjoy track experience on the R8 V10 Plus, Golf 8 R and Tiguan R.
- Golden Circle winner (Top 10 in the country) highest accolade in the Volkswagen group - trip to Zanzibar in October 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Diploma Train The Trainer - Training And Facilitation
Allison Academy
12.2022 - 07.2023
Business Administration - Business Management
Henley Business School
02.2022 - 12.2022
Internatial NQF 5 Certification As Service Manager - Business Administration And Management
Volkswagen Training Academy
01.2019 - 02.2021
Aftersales Manager
Bidvest McCarthy
07.2018 - 06.2023
Sales Manager
Barloword Automotive
05.2015 - 03.2018
Service Manager
Barloworld Motor Retail
11.2002 - 12.2014
Bachelor of Human Sciences - Sociology And Linguistics
University of Natal
01.1997 - 10.2001
Similar Profiles
Mangi MaringaMangi Maringa
Call centre agent at Bidvest McCarthyCall centre agent at Bidvest McCarthy
Angelique VermaakAngelique Vermaak
Aftersales Manager at Bidvest Mccarthy Toyota RichardsbayAftersales Manager at Bidvest Mccarthy Toyota Richardsbay
Thandi Lisbeth NtsewaThandi Lisbeth Ntsewa
Senior Administration Clerk at Bidvest McCarthy Toyota WoodmeadSenior Administration Clerk at Bidvest McCarthy Toyota Woodmead