Prudence Rhulani Phora
Collections Adivisor
Pretoria,GP
Summary
Hardworking and passionate candidate with strong organizational skills and always eager to learn. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
6
6
Languages
Work History
Collections Advisor
First National Bank
09.2019 - Current
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Exceeded monthly collection targets by utilizing persuasive negotiation skills and an unwavering commitment to achieving results.
- Improved client payment rates by developing and implementing effective collections strategies.
- Conducted thorough research on debtor backgrounds to establish appropriate contact methods and approaches.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
- Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.
- Increased overall debt recovery rates by regularly evaluating the effectiveness of various collections techniques.
Administrator
Mibco
04.2019 - 09.2019
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Customer Service Agent
South African Revenue Service
10.2017 - 11.2018
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Human Capital Department - Human Resource Mentorship
FNB
04.2001 -
Diploma - Human Resources Management
PC Training & Business College
Pretoria, South Africa 04.2001 -
High School Diploma -
Phateng Comprehensive School
Mamelodi,Pretoria 04.2001 -
Skills
Interpersonal Skills
Managing Delinquent Accounts
Time management abilities
Excellent Communication
Team building
Debt Repayment Negotiation
Multitasking
Documentation and Recordkeeping
Interpersonal Communication
Microsoft Office
Legal knowledge
Goal-Oriented
Background Checks
Recruitment Strategies
Recruitment
Time Management
Additional Information
I CONSIDER MYSELF EFFECIENT, LOYAL AND VERSITILE IF GIVEN THE OPPORTUNITY AND NECESSARY
CHALLENGE. I AM CONVINCED THAT I WOULD BE AN ASSET TO ANY ORGANISATION.
Timeline
Collections Advisor
First National Bank
09.2019 - Current
Administrator
Mibco
04.2019 - 09.2019
Customer Service Agent
South African Revenue Service
10.2017 - 11.2018
Human Capital Department - Human Resource Mentorship
FNB
04.2001 -
Diploma - Human Resources Management
PC Training & Business College
04.2001 -
High School Diploma -
Phateng Comprehensive School
04.2001 -