Prudence Ngwenya
Johannesburg
Summary
Dynamic catering professional with proven success at Quick Bites, driving a 25% increase in customer base through innovative marketing. Skilled in upselling techniques and inventory management, I excel in high-pressure environments, ensuring exceptional service and team collaboration to maximize profits and enhance customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Catering Assistant
Quick Bites
Johannesburg
05.2020 - Current
- Assisted with food preparation and banquet services for over 200 guests in fast-paced environment.
- Monitored supply levels and replenished items for dining and catering functions, ensuring readiness for service.
- Drove sales growth by 20% through making product recommendations and introduction of upselling technics.
- Implemented cost-efficient measures to maximize profit margins.
- Implemented innovative marketing campaigns, resulting in a 25% growth in customer base.
Juniour floor manager
Fournos Bakery
Johannesburg
07.2012 - 05.2020
- Supervised team of 20+ staff in multi-cultural environment, delegating tasks to enhance service quality.
- Developed loyalty programmes that increased repeat business by 15%, strengthening customer relationship and brand loyalty.
- Reduced wastage by 10% by offering special prices on goods nearing expiry dates.
- Assisted customers with queries, issues, and complaints promptly, contributing to high satisfaction levels.
- Maintained safe, clean environment by adhering to health and safety regulations, ensuring compliance.
Cashier
Fournos Bakery
Johannesburg
05.2009 - 07.2012
- Handled high-volume credit and transactions using Point Of Sale (POS) systems effectively, reducing waiting time by 20%.
- Collaborated with front-of-house team members to support sales goals, resulting in a 10% increase in overall store performance.
- Implemented visual merchandising standards for front-lane displays, leading to a 10% increase in production sales and customer engagement.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
Education
Enkanyisweni Technical College
Bulawayo , Zimbabwe Skills
- Banqueting services
- Inventory management
- Upselling techniques
- Multitasking
- Ability to perform physical tasks
- Calm in high-pressure environment
- Adaptability
- Problem-solving
- Teamwork and collaboration
- Communication skills
Certification
- Certificate in Basic to Health and Safety
- Certificate in Health and Food Handling
References
References available upon request.
Timeline
Catering Assistant
Quick Bites
05.2020 - Current
Juniour floor manager
Fournos Bakery
07.2012 - 05.2020
Cashier
Fournos Bakery
05.2009 - 07.2012
Enkanyisweni Technical College