PRUDENCE MOTLATSO MOLEWA
Team Leader
Fourways
Summary
Customer-oriented professional with a strong focus on achieving goals and delivering quality results. Experienced in collaborating within productive teams while excelling in independent projects. Committed to leveraging industry experience to enhance technical skills in a dynamic environment. Dedicated to making significant contributions to organizational success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Billing and Clinical Coding
Department of Employment & Labour
01.2025 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collaborated with team members and worked independently to complete projects.
- Proven ability to learn quickly and adapt to new situations.
Team Leader Universal Cash
Standard Bank South Africa
09.2019 - 12.2024
- Branch Operations Management
- Sales Strategy Development
- Call centre Sales Agent
- Regulatory Compliance
- Risk Management
- Customer Relationship Management
- Team Leadership & Staff Development
- Financial Analysis & Reporting
- Debt review
- Tracking sales on power BI
- Sales consultant
- Process sales
- Service consultation
- ATM custodian
- Develop financial reports
- Driving the team to produce sales and monitoring results
Universal Cash Consultant
Standard Bank South Africa
04.2015 - 08.2019
- Engages with walk-in customers in order to understand what matters to the customer and delivers against those demands.
- Identifies authenticity of the customer to prevent disclosure of information to unauthorized persons.
- Takes ownership of every cash demand and provides the customer with an immediate response depending on the nature of the demand and facilitates the completion of the customer demand.
- Understands the risks associated with the handling of cash related demands and follows effective controls to minimize risk.
- Deals with general customer enquiries ranging from product questions to customer account activities e.g. statements and debit order information.
- Leverage technology to improve branch operations and customer experience.
- Participate in the development of branch strategic plans aligned with overall bank objectives.
Education
Advanced Diploma - Business Management
01-2025
Certificate - Emergency Evacuation Procedures
01-2023
Diploma - Business Management
01-2021
N4 Certificate - Marketing Management
01-2019
National Senior Certificate - undefined
01-2011
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
Standardbank Customer experience
Timeline
Medical Billing and Clinical Coding - Department of Employment & Labour
01.2025 - 02.2026
Team Leader Universal Cash - Standard Bank South Africa
09.2019 - 12.2024
Standardbank Customer experience
09-2016
Universal Cash Consultant - Standard Bank South Africa
04.2015 - 08.2019
Steve Tshwete Secondary School - National Senior Certificate,
Tshwane South College - N4 Certificate, Marketing Management
Business Management Training College - Diploma, Business Management
Nosa - Certificate, Emergency Evacuation Procedures
Business Management Training College - Advanced Diploma, Business Management
PERSONAL INFORMATION
Date of Birth: 17th April