Microsoft office
Prudence Mncube
Pretoria East
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administration Clerk
Impact Meter Service
Pretoria East
02.2014 - 09.2022
- Established and maintained standard office procedures to achieve demanding targets.
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Produced high-quality communications for internal and external use.
- Typed, formatted and edited professional correspondence.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Cashier
Stepahead Shoe Store
Pretoria East
10.2010 - 06.2011
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Waitress
Panarotis Restaurant
Pretoria East
09.2008 - 07.2009
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
Axact Store
Pretoria
11.2007 - 01.2008
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Spar Retail Store
Johannesburg
11.2006 - 03.2007
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
Education
Computer Literacy Certificate - Computer
Havatech Skills And Training Centre
Pretoria 04.2007 - 09.2007
Care Worker - Home Based Health Care
Thuto Bophelo Nursing School
Pretoria 06.2011 - 12.2011
Payroll Administration - Payroll
Damelin Correspondence College
Pretoria 01.2016 - 04.2017
Fundamental Program - Basic Community Nursing
Future Nurses Nursing School
Germiston 07.2022 - 11.2022
Community Health Care Worker - Health Care Worker Course
Thuto Bophelo Nursing College
Pretoria 02.2022 - Current
Skills
Customer satisfaction
undefinedSoftware
Microsoft word
Microsoft Outlook
Microsoft Excel
Power point
Additional Information
Reference
Tony Nunes, Manager impact Meter
0127638200
Mrs Tiego, Colleague Axact store
071 267 7307
Nomsa Mabena, Panarotis.
076 600 6026
Timeline
Fundamental Program - Basic Community Nursing
Future Nurses Nursing School
07.2022 - 11.2022
Community Health Care Worker - Health Care Worker Course
Thuto Bophelo Nursing College
02.2022 - Current
Payroll Administration - Payroll
Damelin Correspondence College
01.2016 - 04.2017
Administration Clerk
Impact Meter Service
02.2014 - 09.2022
Care Worker - Home Based Health Care
Thuto Bophelo Nursing School
06.2011 - 12.2011
Cashier
Stepahead Shoe Store
10.2010 - 06.2011
Waitress
Panarotis Restaurant
09.2008 - 07.2009
Cashier
Axact Store
11.2007 - 01.2008
Computer Literacy Certificate - Computer
Havatech Skills And Training Centre
04.2007 - 09.2007
Cashier
Spar Retail Store
11.2006 - 03.2007
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