Travelling, Reading and Sports
PROUD SIZIBA
RESTAURANT MANAGER
Johannesburg,GP
Summary
>Adaptable and enterprising operations manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
> Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
>Talented kitchen leader offer over 15 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Restaurant Operations Manager
Rocomamas Cresta Crossing
Johannesburg
02.2017 - Current
- Supervised, developed and conducted performance evaluations for three restaurant managers.
- Increased profit margins of fast casual restaurants through careful application of cost monitoring.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Restaurant Manager
Dros Restaurant and Wine Sellers
Johannesburg
06.2009 - 01.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Senior Waiter
Compass Group S.A.
Johannesburg
01.2007 - 04.2009
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waiter
Panarottis Clearwater (Pizza and Pasta Restaurant)
Johannesburg
12.2006 - 06.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
St Sebastian Secondary School
Matebeleland South 01.2001 - 12.2004
Skills
Food plating and presentation
Recipes and menu planning
Food preparation and safety
Culinary operations
Labor scheduling
Marketing and advertising
Accomplishments
- Reduced employee turnover by 5% by creating and implementing a no-cost incentive program.
- Increased sales by 12% while reducing food costs by 5%, leading to a R170K net profit in the last two years.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Affiliations
- American Society of Safety Professionals
- Toastmasters
- American Marketing Association
- Rotary International
Certification
Culinary operations
Interests
Timeline
Aggression and Conflict Resolution
04-2017
Restaurant Operations Manager
Rocomamas Cresta Crossing
02.2017 - Current
Culinary operations
09-2016
Hygiene
09-2016
Food Cost
09-2016
Management Development Programme
08-2016
Restaurant Manager
Dros Restaurant and Wine Sellers
06.2009 - 01.2017
Senior Waiter
Compass Group S.A.
01.2007 - 04.2009
Waiter
Panarottis Clearwater (Pizza and Pasta Restaurant)
12.2006 - 06.2007
High School Diploma -
St Sebastian Secondary School
01.2001 - 12.2004