Prosperity Nqobile Buthelezi

~ Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.

~Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.

~Secured entrances and exits by maintaining physical present and carefully monitoring CCTV.

~ Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

~Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

~Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

~Secured premises and personnel by patrolling property and monitoring surveillance equipment.

~ Maintained energy and enthusiasm in fast-paced environment.

~ Resolved conflicts and negotiated mutually beneficial agreements between parties.

~Participated in team-building activities to enhance working relationships.

~ Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

~ Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.

~Actively listened to clients' requests, confirming full understanding before addressing concerns.

~ Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.

~ Resolved problems, improved operations and provided exceptional service

~ Managed multi tasks and met time-sensitive deadlines.

~ Answer large volume of incoming calls daily to resolve customers issues and schedule appointments.

~ Answered central telephone system and directed calls according.

~ Confirmed appointments, communicated with clients and updated client records.

~ Scheduled and confirmed appointments and meetings for senior management team.

~Greeted incoming visitors and costumers professionally and provided friendly, knowledgeable assistance.

~ Triaged incoming calls on multi-line phone system and directed to departments based costumer needs.

~ Aggregated and prepared documentation and report for office meetings, distribution and filing.