Promise Tshabalala
Events And Committee
Johannesburg,South Africa
Summary
Enthusiastic Banqueting Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks at hand. Motivated to learn, grow and excel in Coordinating Events. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Banqueting Coordinator position. Ready to help team achieve company goals. Experienced Banqueting Coordinator with over 3 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Banqueting Coordinator
SAICA
Johannesburg, Gauteng
01.2019 - Current
- Handled [Number] calls per day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
Filing Clerk, Customer Care Liaison Officer
Bravo Groups Sleep Product
Johannesburg, Gauteng
01.2002 - 11.2012
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Implemented improvements to file systems and procedures.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Maintained physical and computer-based filing systems.
- Examined, categorized and sorted incoming documents.
- Trained junior clerical staff on department procedures.
- Responded to internal and external requests for information.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Administered gathering and preparation of [Type] files within strict deadlines.
- Maintained strict data accuracy standards via multiple reviews of [Type] files for presentation to manager.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Classified files based on source, type or other details.
- Improved physical and digital filing systems with enhancements to organizational strategies.
Education
No Degree - MS Dynamics CRM4
Planet Zog ( I.Q Business Group)
Johannesburg 04.2001 -
No Degree - Customer Service And Telephone Etiquette
Telos Corporate Education
Johannesburg 04.2001 -
No Degree -
Primeserve Corporate Solution
Johannesburg 04.2001 -
Skills
Teamwork and Collaboration
undefinedCertification
ITC Intelligent Transfer Centre
Additional Information
References:
Sandy Williams (Banqueting Manager)
Contact Number: 011 621 6934
Tracey Agulhus (Contact Manager)
Contact Number: 011 309 4000
Timeline
Banqueting Coordinator
SAICA
01.2019 - Current
Filing Clerk, Customer Care Liaison Officer
Bravo Groups Sleep Product
01.2002 - 11.2012
No Degree - MS Dynamics CRM4
Planet Zog ( I.Q Business Group)
04.2001 -
No Degree - Customer Service And Telephone Etiquette
Telos Corporate Education
04.2001 -
No Degree -
Primeserve Corporate Solution
04.2001 -
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