Promise Serothoane
Business Analyst
Johannesburg
Summary
Experienced in analytical skills and passionate about business operations, driven to continuously learn and thrive in a dynamic environment. Expertise in data analysis techniques, proficient in utilizing tools like Excel and SQL. Eager to apply and further develop analytical and problem-solving abilities in the Business Analyst role.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Driver Partner
Uber
Johannesburg
05.2023 - Current
- Passenger transportation.
- Food & Parcel delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
IT Technical Support
Freelance
Johannesburg
12.2016 - Current
- Enhanced system performance by identifying and resolving technical issues promptly.
- Diagnosed technical problems, saving time and resources by providing effective solutions quickly.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Business Analyst & Scrum Master Intern
ICEP-Informatics Community Engagement Project
Pretoria
12.2020 - 06.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
IT Technical Support Specialist
Technology Corporate Management (TCM)
Midrand
12.2019 - 11.2020
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Configured hardware, devices, and software to set up work stations for employees.
Education
National Diploma (NQF6) - IT Business Applications
Tshwane University of Technology
Pretoria, South Africa 01.2015 - 11.2021
National Certificate (NQF5) - IT Systems Support
TCM Academy
Midrand, South Africa 12.2019 - 11.2020
High School Diploma -
Barnato Park High School
Johannesburg, South Africa 01.2008 - 12.2012
Skills
A
undefinedCertification
Certificate: Introduction to Agile & Scrum.
References
· Mr. Petros Innocent Godi – QA Engineer, Absa Group.
072 316 5461
Hobbies
Gaming, Movies/Series, Football, Music
Favourite football team: Manchester United.
Favourite game: Football Manager 2024.
Favourite movie(s): Harry Potter, The Godfather.
Favourite musician(s): Zola 7, Kendrick Lamar, Neyo.
Timeline
Driver Partner
Uber
05.2023 - Current
Business Analyst & Scrum Master Intern
ICEP-Informatics Community Engagement Project
12.2020 - 06.2021
National Certificate (NQF5) - IT Systems Support
TCM Academy
12.2019 - 11.2020
IT Technical Support Specialist
Technology Corporate Management (TCM)
12.2019 - 11.2020
IT Technical Support
Freelance
12.2016 - Current
National Diploma (NQF6) - IT Business Applications
Tshwane University of Technology
01.2015 - 11.2021
High School Diploma -
Barnato Park High School
01.2008 - 12.2012
Certificate: Introduction to Agile & Scrum.
Lenovo RASERVICE – Notebook, Tablet, and Desktop & Workstation Authorized Technician.
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