Promise Raganya

Boxfusion

Centurion

07.2021 - Current

Technical support - respond to logged incidences and service requests, troubleshooting and resolving technical issues, support and providing assistance with using applications in order to maintain the business applications in an optimum operating condition
Management of incidences, problems and requests - managing incidents, problems and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions
Application testing and quality assurance – perform application readiness testing to ensure good quality and successful adoption of application
Collaboration and co-ordination – working with team members from development, infrastructure, database, networks and other areas to resolve issues, problems and ensure smooth operating environment
User training – provide training on the use of application in support of adoption of new and existing business applications
Technical writing - Create and maintain documentation as it relates to system configuration, standard operating procedures, mapping, processes, and service records
Governance – apply standard operating procedures in supporting business applications

Summary