Summary
Overview
Work History
Education
Skills
Timeline
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Promise Raganya

Promise Raganya

Application Support Analyst
Centurion

Summary

Highly communicative Application Support Specialist with a background developing new features and enhancements. Talented performer with over 1.5 years of monitoring the functions of equipment and training end users. Considered a team player with exemplary multitasking skills. Complex problem solver able to thrive in fast-paced and challenging roles.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

System Support Analyst

Boxfusion
Centurion
07.2021 - Current
  • Technical support - respond to logged incidences and service requests, troubleshooting and resolving technical issues, support and providing assistance with using applications in order to maintain the business applications in an optimum operating condition
  • Management of incidences, problems and requests - managing incidents, problems and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions
  • Application testing and quality assurance – perform application readiness testing to ensure good quality and successful adoption of application
  • Collaboration and co-ordination – working with team members from development, infrastructure, database, networks and other areas to resolve issues, problems and ensure smooth operating environment
  • User training – provide training on the use of application in support of adoption of new and existing business applications
  • Technical writing - Create and maintain documentation as it relates to system configuration, standard operating procedures, mapping, processes, and service records
  • Governance – apply standard operating procedures in supporting business applications

Education

Bachelor of Science - Mathematics and Computer Science, Statistics Computer Science

University of Limpopo
Turfloop, South Africa
01.2017 - 01.2020

Skills

Collaborationundefined

Timeline

System Support Analyst

Boxfusion
07.2021 - Current

Bachelor of Science - Mathematics and Computer Science, Statistics Computer Science

University of Limpopo
01.2017 - 01.2020
Promise RaganyaApplication Support Analyst