Promise Ntshangase
Tembisa
Summary
-Dedicated Security Control Room Operator at Bidvest Protea Coin, skilled in CCTV monitoring and conflict resolution. Enhanced security measures through effective data analysis and prompt incident response, ensuring a safe environment. Committed to ongoing education and performance tracking, leveraging critical thinking to prevent unauthorized access and protect critical infrastructure.
-Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Security Control Room Operator
Bidvest Protea Coin
07.2008 - Current
Working on a critical infrastructure - Monitoring of Proof360 , Netcool, Synapse, Signal Tower and Detec alarms system.
- Supported management efforts with Ciims data capture and analysis on incidents or breaches in security measures.
- Prevented unauthorized access to restricted areas by promptly verifying credentials.
- Enhanced overall security by diligently monitoring CCTV systems and dispatching immediately.
Control Room Operator
Exigent Security
06.2005 - 07.2008
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Developed emergency response strategies to effectively manage potential incidents, enhancing facility safety.
- Improved response times to system alarms by implementing streamlined procedures for issue identification and resolution.
- Booking Guards accordingly.
Education
MS Word, Excel, Power Point And Outlook.
PC College
Midrand Campus, South AfricaBiology, History, Geography, Afrikaans, English
Mvuzini High School
KwaZulu Natal01-2001
Security Grade - E, D, C, B And A
GA Security Centre
Johannesburg, South AfricaHealth And Safety (She Practitioner)
Alison Online Learning
South Africa07-2025
Ciims Academy
Pretoria, South Africa01-2016
Skills
- CCTV monitoring
- Effective patience
- Data security knowledge
- Commitment to ongoing education
- Conflict resolution techniques
- Performance tracking
- Critical thinking
- Video surveillance analysis
- Professional telephone etiquette
- Coordinating security personnel
- Experience with alarm system functionality
Languages
English
Zulu, Pedi and Xhosa
Timeline
Security Control Room Operator
Bidvest Protea Coin
07.2008 - Current
Control Room Operator
Exigent Security
06.2005 - 07.2008
MS Word, Excel, Power Point And Outlook.
PC College
Biology, History, Geography, Afrikaans, English
Mvuzini High School
Security Grade - E, D, C, B And A
GA Security Centre
Health And Safety (She Practitioner)
Alison Online Learning
Ciims Academy