Promise Malinga
SPECIALIST TERMINALS PORTFOLIO AND COMMERCIALS
Centurion,GP
Work Preference
Summary
Dynamic professional with extensive experience in portfolio and commercial management, skilled in overseeing the development of innovative products, including handsets and laptops, to enhance user experiences. Proven ability to establish strategic direction, create comprehensive product roadmaps in collaboration with suppliers, and prioritize initiatives for success. Effective in managing ticket queues, reducing waiting times, and supporting teams to meet performance objectives while maintaining high customer satisfaction scores. Committed to leveraging expertise to deliver impactful solutions that resonate with customers and stakeholders.
Overview
18
18
years of professional experience
2
2
Languages
1
1
year of post-secondary education
Work History
Specialist Portfolio & Commercials Sales
Vodacom Group
Midrand
08.2019 - Current
- Align with Vodafone Global on strategies about their Portfolio and our local Portfolio
- Monitor global and future local trends
- Quarterly device Portfolio Planning
- An advocate for the Portfolio and future strategies
- Manage new product launch
- Ensure all new products
- Manage testing of new devices on our Network
- Ensure all new products are Tested and approved to be used on the Vodacom Network
- Manage and ensure that all products are included on the monthly Pricelist and the Forecast template
- Engage with suppliers about possible product issues to curb revenue loss and delays
- Ensure accurate information, pricing and timelines are aligned on all documents
- Ensure all products are loaded on all different systems before the launch date
- Provide continuous support and updates to all our stakeholders
- Manage the Easy 2 Own complaince between Vodacom and Suppliers
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Consultant After Care Repairs
Vodacom Group
Midrand
04.2015 - 07.2019
- Provide monthly reports
- Manage damage escalations from all franchise
- Validate whether claims are valid or not
- Ensure all repair process are followed
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Evaluated clients' needs and created plan of action to provide solutions.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Assessed needs for projects and made proposals to senior executives.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Senior Consultant Customer Care & Repairs
Vodacom Group
Midrand
05.2008 - 06.2019
- Ensure all customers receive excellent service in a professional and efficient manner
- Provide service to customers ensuring that all customers leaving the Centre are satisfied
- Ensure on-going training and self-development as required
- Provide additional administrative support in terms of back office support and statistical reporting
- Daily spot checks, banking, stock on hand and stock takes as well as daily takings
- Provide additional administrative support in terms of back office support and reporting
- Ensure accurate and timeous administration and reporting
- Handle escalated queries from customers relating to data and new technology products and services
- Ensure quality supervision of Staff and provide support to Branch Management
- Manage all customer queries through face-to-face interaction with customers where possible
- Assist customers with troubleshooting problems with device/service conflicts
- Manage all customer queries through face-to-face interaction with customers where possible.
- Act as a liaison between the customer and other internal departments to offer an effective solution for the customer
- Enforce discipline, discussions in line with policies and procedures
- Ensure that staff is performing according to KPA's and PD requirements
- Ability to have constructive discussions and performance discussions to develop staff
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Evaluated clients' needs and created plan of action to provide solutions.
- Developed custom solutions based upon clients' strict requirements.
- Assessed needs for projects and made proposals to senior executives.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
Education
Post Graduate Diploma - Digital Marketing
Regent Business School
Pretoria, South Africa 01.2023 - 07.2024
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT
Mancosa
Pretoria12.2018
Some College (No Degree) - Short course for Women in Leadership
University of North West
MidrandBACHELOR OF ARTS - Communication Science
UNISA
Pretoria12.2017
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Expert problem solving
Documentation management
Resource allocation
Continuous improvement
Management collaboration
Stakeholder engagement
Vendor relations
Knowledge sharing
Compliance monitoring
Timeline
Post Graduate Diploma - Digital Marketing
Regent Business School
01.2023 - 07.2024
Specialist Portfolio & Commercials Sales
Vodacom Group
08.2019 - Current
Senior Consultant After Care Repairs
Vodacom Group
04.2015 - 07.2019
Senior Consultant Customer Care & Repairs
Vodacom Group
05.2008 - 06.2019
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT
Mancosa
Some College (No Degree) - Short course for Women in Leadership
University of North West
BACHELOR OF ARTS - Communication Science
UNISA
Extra-Curricular Activities
DIGITAL NINJA, Vodacom Group, Midrand, 2019-12-01, Support the Vodacom People Change Plan, Assisting Leadership with Engagement Activities and Provide support to my teams on Engagement and Digital tools and practices, Support staff to try new and different practices in alignment with the People Change Plan, Reinforcing change through ongoing education and role modelling, Getting involved in events, activities and discussions to promote better ways of working
References
- KOKETSO RAMOSHEBI, Vodacom-Portfolio, 0797154381,
- Sans Moodley, Vodaco Portfolio, 0796289366
- VUKILE MBERE, Vodacom-Customer Care, 0829980762,
Languages
English
Upper intermediate (B2)
IsiZulu
Advanced (C1)
Personal Information
Nationality: South African