Promise Baloyi
Branch Manager
Nongoma
Summary
Dynamic Branch Manager with a proven track record at The Small Enterprise Foundation, enhancing customer satisfaction and driving profitability through effective sales strategies and operational efficiencies. Skilled in relationship building and staff management, I foster accountability and performance excellence, consistently exceeding branch targets while mentoring teams for continuous improvement.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Branch Manager
The Small Enterprise Foundation
05.2019 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Monitor branch sustainability
Assistant Zonal Manager
The Small Enterprise Foundation
11.2021 - 04.2022
- Identified areas for cost reduction, enabling significant savings without compromising service quality or operational efficiency.
- Established clear performance metrics for staff members, fostering an environment of accountability and results-driven culture.
- Help improve PAR.
- Provided support Zonal Manger and branch managers in the zone
Development Facilitator
The Small Enterprise Foundation
10.2015 - 05.2018
- Facilitate centre meeting
- Follow up on arrears
- Make loan applications and handle centre repayment.
- Motivate new and old clients to join SEF.
- Train clients who want to join SEF
Finance Clerk
The Small Enterprise Foundation
Tzaneen
11.2013 - 06.2015
- Reconciliation of repayment from OPs with the statements.
- Balancing of branches accounts
- Preparing outstanding amounts report.
- Filling of repayments slips reconciles.
- Monitored cash flow, tracking incoming payments, and managing outstanding balances to maintain optimal liquidity levels.
Loan Administrator
The Small Enterprise Foundation
01.2011 - 10.2013
- Processing of loan repayment and balancing.
- Checking and capturing of loan repayments.
- Updating of branch arrears.
- communicating of arrears to the Branch manager.
Data Capturer
The Small Enterprise Foundation
Tzaneen
09.2009 - 12.2010
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Verified accuracy and validity of data entered in databases
- Capturing of loan applications
- Capturing of loan disbursement list
Education
No Degree - Diploma in Cost And Management Accounting
Vaal University of Technology
Vereeniging, South Africa 01.2004 - 06.2009
Skills
Customer service
Branch operations management
Relationship building
Coaching and mentoring
Performance reviews
Team player
Staff management
Work prioritization
Decision-making
Staff training
Verbal/written communication
Timeline
Assistant Zonal Manager
The Small Enterprise Foundation
11.2021 - 04.2022
Branch Manager
The Small Enterprise Foundation
05.2019 - Current
Development Facilitator
The Small Enterprise Foundation
10.2015 - 05.2018
Finance Clerk
The Small Enterprise Foundation
11.2013 - 06.2015
Loan Administrator
The Small Enterprise Foundation
01.2011 - 10.2013
Data Capturer
The Small Enterprise Foundation
09.2009 - 12.2010
No Degree - Diploma in Cost And Management Accounting
Vaal University of Technology
01.2004 - 06.2009
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