Lungile Ndlovu

Rendered general clerical support services for all HWSETA Projects/MOA’s:

• Recorded, organized, stored, captured and retrieved correspondence and data of HWSETA Projects.
• Opened files for all the HWSETA Interns who entered the Internships and Work Integrated Learning programmes and completed learner lists on the HWSETA provided standard templates.
• HWSETA related statistics were updated and registered.
• Handled routine enquires between the internal and external stakeholders.
• Edited templates of Attendance Registers and Supervisors Reports month to month and sent out reminder emails to all respective Supervisors/Mentors of all the HWSETA Interns in different institutions.
• Received monthly emails of HWSETA Interns’ completed and signed Attendance Registers, Supervisors Reports and other supporting documents for data collection, that formed part of the HWSETA Employer Reports and acknowledged all received emails.
• Data quality assurance of documents received was done through checking and verifying all information captured. Thereafter, a constructive feedback was sent to the relevant Supervisors and Interns with the list of errors identified that needed to be amended accordingly.
• Post data quality assurance, documents of Interns were printed out time to time, scanned, renamed and saved in the folder of a specific project.
• Prepared letters or other correspondence where required as per directive instructions received from the Supervisor.
• Sustained incoming and ongoing documents in the record register of HWSETA Projects.
• Drafted, Prepared and Complied HWSETA Employer Progress Reports and Close-out Reports as guided by the MOA timeline for the purpose of tranche payments.
• Kept and maintained an effective filing system in a lockable work station side cabinet of all HWSETA files and related documents.
• Opened files for all HWSETA MOA’s and kept them in a safe cabinet.
• Provided supply chain support services through coordinating with the relevant unit when dealing with a service provider for a specific training course need.
• Received service provider documents and kept hard and scanned copies for the HWSETA component.
• Filed and maintained records of obtained quotations and completed procurement forms of service providers.

Liaised with the appropriate Program Manager at the HWSETA Office in relation to MOA’s:

• Gathered HWSETA information for the purpose of financial reporting and budget preparation.
• Frequently engaged with the HWSETA Provincial Officer with related matters of all the Internal Stakeholders.
• Attended meetings with the Assistant Director, Skills Developments Facilitator and Deputy Director at the HWSETA Provincial Office in relation to all the Close-out Reports and concluded on M&E conducted reports.
• Outlined and Communicated concerning challenges experienced during the implementation period of the old HWSETA projects with the Provincial Officer at the HWSETA Office.

Engaged with Interns / Learners / Employees to ensure smooth running of HWSETA Projects:

• Collected data on a monthly basis.
• Engaged with the Mentors/Supervisors of the HWSETA Interns from different districts or Institutions of the Health Department in order to clarify their responsibility for collecting the attendance registers, supervisors progress internship report and any other supporting documents including, application for leave form, medical certificate in case of sick leave, and attendance registers for any training that took place.
• Clearly communicated with the Supervisors/Mentors that the information should be submitted via email or physical delivered on the 3rd day of each month.
• Sent out emails with clear guidelines to all the relevant internal stakeholders who were hosting the interns, indicated on how the information were to be completed and whose responsibility to complete what and how. The email included template attachments of documents that were to be used in order to collect accurate and precise data from the beneficiaries of the programme.
• Regularly did follow up calls using work telephone or personal cell phone and sent out emails as a reminder of all the outstanding information or documents that were not received on the due date.
• Ensured to check and verify the correctness of the data collection tools as documents were received:

-Attendance Registers

-Mentors Progress Reports

-Proof of Payments

-Leave Forms, and any other relevant supporting documents.

Ensured that financial administration related to HWSETA Projects was updated and filed:

• Captured and updated all HWSETA documents providing evidence of expenditure by requesting Proof of Stipend payments made to all HWSETA Interns for a specific period aligned with the Reporting timeline.
• Adequate financial records maintained for all payments made towards the Service Providers who offered Lecturer Development Assessor Course for Lectures at the EMS College and Breaking Berries to Entry (BB2E) Compulsory Induction Programme for all HWESTA Interns.
• Updated records of tranche payments made time to time as received from HWSETA.
• Gathered HWSETA information for the purpose of financial reporting and budget preparation.

• Assisted with the coordination of bursary contract signing process
• Assisted with the coordination of financial aid processes
• Assisted with analysing the part-time provisionally funded officials
• Assisted with maintaining an effective cabinet filing system and record keeping
• Assisted with the coordination of providing feedback to bursary holders relating to the progress of the bursary process as communicated by the Departmental Bursary Committee
• Assisted in reporting on all bursary allocations and progress.

• Answered incoming calls and responded to customer's queries
• Loaded debit order on the system as per customer's authorization
• Managed and resolved customer complaints
• Identified and escalated issues to managers
• Provided product and service information to customers
• Followed up on customer calls where required
• Other ad-hoc tasks as assigned based on the customer's portfolios.

• Conducted and led Yoga classes
• Assessed clients to determine their level of practice
• Assisted clients to achieve precise alignment
• Demonstrated practices and techniques
• Possessed the ability to move energy through the body
• Transformed energy during the warm-up, build-up and cool down stages
• Engaged in gym administration duties.

• Performed receptionist duties
• Prepared courier services and post
• Handled incoming and outgoing correspondence, including emails and faxes
• Looked after the office equipment and purchased office Stationery
• Handled petty cash
• Managed electronic and paper filing systems
• Managed diaries and scheduled appointments
• Took minutes at meetings
• Made copies and printed documents
• Worked with confidential information
• Assisted with Conveyancing and Litigation Matters
• Complied and submitted documents to the Masters of the High Court to register a Trust
• Prepared Pro-Forma and Final Statement Accounts.

• Identified interested and qualified customers in order to provide them with additional Information
• Sold products being promoted and kept record of sales
• Suggested specific product purchases to meet customers' need
• Learned about competitor's products consumer' interest and concerns in order to answer questions and provide more complete information
• Provided good services to customers and maintained good relationship with them
• Worked in teams as a leader of promoters in certain occasions, provided training and motivated them to make sales
• Developed innovative promotion strategies to boost sales
• Provided technical assistance to troubled customers
• Recommended product or service improvement to employers.

• Scanned hospital accounts and admission forms as well as RAF Lodgements
• Captured and scanned EMS case sheets
• Investigated motor vehicle accidents
• Monitored & Evaluated work loaded on the system
• Updated completed cases on the system and checked if the information was available and sufficient
• Phoned SAPS to obtain OAR's
• Performed receptionist duties
• Prepared courier services and post
• Handled incoming and outgoing correspondence, including emails and faxes
• Looked after the office equipment
• Purchased office groceries and handled bill payments
• Provided administrative support to the office.

• Engaged with clients to determine their expenses, income, insurance coverage, financial objectives, or other information needed to develop a financial plan
• Answered client questions about financial plans and strategies and giving financial advice
• Advised strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives
• Reviewed client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan
• Prepared and interpreted financial document summaries, investment performance reports and income projections for clients
• Implemented financial plans and referred clients to professionals who can help them
• Managed and updated client portfolios
• Contacted clients regularly to discover changes in their financial status
• Built and maintained client base.

• Checked the voters' ID book, smart card or a temporary identification certificate
• Checked if the voters' name appeared on the voters' roll
• Verified if the voter had the correct ID and is a registered voter, also have not already voted
• Marked the voters' name off the roll
• Stamped the voter's ID on the second page / scanned the smart card bar code with the zip-zip scanner.