Priya Chetty
Ecommerce, Marketing, Customer Service
Durban
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Website Operations Manager
Pattern Brands
US
04.2023 - Current
- Coordinated and drove e-commerce and social media platforms.
- Added, updated and removed product from e-commerce systems.
- Optimized mobile shopping experience by implementing responsive design elements for seamless browsing across devices.
- Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
- Collaborated with cross-functional teams on site-wide improvements, enhancing overall functionality and appearance.
- Maintained accurate product information by diligently updating database records in a timely manner.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Established and maintained e-commerce website to promote and sell products.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
E-Commerce Coordinator
JAM Clothing
Durban
11.2021 - Current
- Added, updated and removed product from e-commerce systems.
- Worked directly with account managers on new orders.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Marketing Assistant
JAM Clothing
Durban
03.2014 - 11.2021
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product and customer data to generate informed profit projections.
- Tracked marketing efforts to monitor results in real-time.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Used lead generation software to create organized lists of prospective customers.
- Generated leads through phone calls, emails and face-to-face interactions.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Utilized time tracking software for accurate project and time management.
- Conducted thorough research to construct creative and fresh ideas.
- Updated spreadsheets with statistical, financial and non-financial information.
- Identified appropriate marketing channels and target customers for campaigns.
Store Manager
YDE/ Truworths
Durban
10.2001 - 10.2009
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
High School Diploma -
Westham Secondary
04.2001 -
Skills
Inventory coordination
Organization and Time Management
Attention to Detail
Self-Motivated
Interpersonal Communication
Good Telephone Etiquette
Dependable and Responsible
Active Listening
Shipping management
MS Office
Data Entry
Teambuilding
Maintenance and Repair
Written Communication
Client Relationship Development
Package tracking
Cost-benefit analysis
Timeline
Website Operations Manager
Pattern Brands
04.2023 - Current
E-Commerce Coordinator
JAM Clothing
11.2021 - Current
Marketing Assistant
JAM Clothing
03.2014 - 11.2021
Store Manager
YDE/ Truworths
10.2001 - 10.2009
High School Diploma -
Westham Secondary
04.2001 -