Summary
Overview
Work History
Education
Skills
Timeline
Generic
Priya Chetty

Priya Chetty

Ecommerce, Marketing, Customer Service
Durban

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

23
23
years of professional experience

Work History

Website Operations Manager

Pattern Brands
US
04.2023 - Current
  • Coordinated and drove e-commerce and social media platforms.
  • Added, updated and removed product from e-commerce systems.
  • Optimized mobile shopping experience by implementing responsive design elements for seamless browsing across devices.
  • Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
  • Collaborated with cross-functional teams on site-wide improvements, enhancing overall functionality and appearance.
  • Maintained accurate product information by diligently updating database records in a timely manner.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Established and maintained e-commerce website to promote and sell products.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

E-Commerce Coordinator

JAM Clothing
Durban
11.2021 - Current
  • Added, updated and removed product from e-commerce systems.
  • Worked directly with account managers on new orders.
  • Helped streamline workflows from e-store, to vendor, to end client and to buyer.
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.

Marketing Assistant

JAM Clothing
Durban
03.2014 - 11.2021
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product and customer data to generate informed profit projections.
  • Tracked marketing efforts to monitor results in real-time.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Used lead generation software to create organized lists of prospective customers.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Utilized time tracking software for accurate project and time management.
  • Conducted thorough research to construct creative and fresh ideas.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Identified appropriate marketing channels and target customers for campaigns.

Store Manager

YDE/ Truworths
Durban
10.2001 - 10.2009
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

High School Diploma -

Westham Secondary
04.2001 -

Skills

Inventory coordination

Timeline

Website Operations Manager

Pattern Brands
04.2023 - Current

E-Commerce Coordinator

JAM Clothing
11.2021 - Current

Marketing Assistant

JAM Clothing
03.2014 - 11.2021

Store Manager

YDE/ Truworths
10.2001 - 10.2009

High School Diploma -

Westham Secondary
04.2001 -

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Priya ChettyEcommerce, Marketing, Customer Service