PRISCILLAH MANYUCHI

• Designed and presented social media campaign ideas.
• Contributed to mock-ups, email campaigns and social media content.
• Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
• Responded to comments, posts and questions from various channels.
• Conducted daily updates to social media profiles to boost company online presence.
• Assisted with capturing and analyzing social media metrics.
• Performed market analysis and researched latest trends.
• Connected with about 20 influencers to increase reach of company posts.
• Worked with assigned team on projects to meet deliverables.
• Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.

SCOPE OF WORK

• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
• B2B and B2C telesales, inbound and outbound calls
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

SCOPE OF WORK

• Programs: Microsoft Office, Google Suite, Hubspot
• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Trained 7 employees on administrative procedures, company policies and performance standards.
• Edited documents to improve accuracy of language, flow and readability.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Reconciled account files and produced monthly reports.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Managed organization's social media, projects
• Visited, scouted and maintained new business

SCOPE OF WORK

• Programs Used: Microsoft Office, POS
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
• Trained staff of over 20 members to POS system.
• Shared knowledge of menu items and flavors and stayed up-to-date on menu changes enabling customers to make informed choices based on taste and interest.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.