Priscilla Mthimunye

Work History

Aberdare Cables

02.2024 - Current

Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Monitored front areas so that questions could be promptly addressed.
Tracked records, filed documents and maintained communication between sales and production team
Used job-related software SAP to draft and finalize written correspondence and documentation.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Collected and analyzed business data from various departments to prepare reports and presentations for management.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Completed weekly updates for orders completed for customers

Aberdare Cables

09.2023 - 01.2024

Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
Participated in root cause analysis exercises to address quality concerns, fostering a culture of continuous improvement among team members.
Presented updated order and production status reports to sales staff and management.
Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Developed comprehensive production plans to ensure timely completion of customer orders and minimize stockouts.
Improved on-time delivery rates with diligent tracking of orders and proactive communication with stakeholders.
Improved backlog orders by 50% through moving urgent products to be manufactured first

Aberdare Cables

05.2022 - 08.2023

Educated staff on organizational mission and goals to help employees achieve success.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Established clear communication channels that ensured a timely exchange of information between team members and stakeholders.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Worked with team to identify areas of improvement and devised solutions based on findings.

Nkangala TVET College

03.2021 - 12.2021

Used variety of teaching methods to successfully help wide range of students.
Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Coached and mentored less-experienced tutors to observe and measure outcomes.
Assisted students in developing study skills and strategies.
Maintained records of student assessments, tutoring activities and results.

Trip.com

11.2019 - 05.2020

Responded proactively and positively to rapid change.
Answered constant flow of customer calls with minimal wait times.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.