Priscilla Mthimunye
Sales And Production Alignment Coordinator
Pietermaritzburg
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Sales and Production Alignment Coordinator
Aberdare Cables
02.2024 - Current
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored front areas so that questions could be promptly addressed.
- Tracked records, filed documents and maintained communication between sales and production team
- Used job-related software SAP to draft and finalize written correspondence and documentation.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed weekly updates for orders completed for customers
Assistant Production Planner
Aberdare Cables
09.2023 - 01.2024
- Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
- Participated in root cause analysis exercises to address quality concerns, fostering a culture of continuous improvement among team members.
- Presented updated order and production status reports to sales staff and management.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Developed comprehensive production plans to ensure timely completion of customer orders and minimize stockouts.
- Improved on-time delivery rates with diligent tracking of orders and proactive communication with stakeholders.
- Improved backlog orders by 50% through moving urgent products to be manufactured first
Team Leader
Aberdare Cables
05.2022 - 08.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels that ensured a timely exchange of information between team members and stakeholders.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Computer Practice Tutor
Nkangala TVET College
03.2021 - 12.2021
- Used variety of teaching methods to successfully help wide range of students.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Assisted students in developing study skills and strategies.
- Maintained records of student assessments, tutoring activities and results.
Customer Service Advisor
Trip.com
11.2019 - 05.2020
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Higher Certificate - Operations Management
04.2001 -
Higher Certificate - E-Commerce
04.2001 -
N4-N6 - Business Management
04.2001 -
Skills
Customer Service Management
Support Services
Business Administration
MS Office
Multitasking
Work Planning and Prioritization
Adaptability
Team Leadership
Staff Supervision
Effective Communication
Data Entry
Report Writing
Additional Information
Completed Essential Assertiveness Skills training with Kwelanga Training in 2022 and successfully accredited for Effective Problem Solving course with Cheryl Carter and Associates that specializes in soft skills training.
Timeline
Sales and Production Alignment Coordinator - Aberdare Cables
02.2024 - Current
Assistant Production Planner - Aberdare Cables
09.2023 - 01.2024
Team Leader - Aberdare Cables
05.2022 - 08.2023
Computer Practice Tutor - Nkangala TVET College
03.2021 - 12.2021
Customer Service Advisor - Trip.com
11.2019 - 05.2020
Project Management Institute - Higher Certificate, Operations Management
04.2001 -
Henan College Of Transportation - Higher Certificate, E-Commerce
04.2001 -
Nkangala TVET College - N4-N6, Business Management
04.2001 -