Summary
Overview
Work History
Education
Certification
Timeline
Generic
Priscilla Mosia

Priscilla Mosia

Food Industry
Johannesburg

Summary

Service-centric Restaurant Supervisor with Number years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Overview

28
28
years of professional experience
3
3
Certifications
1
1
Language

Work History

Restaurant Supervisor

McDonald's
11.1996 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Education

Grade 11 -

Witloppen Combined School
Fourways Gauteng
1995

Certification

Basic Shift Managent @McDonalds

Timeline

Effective Mangement Practice @McDonalds

08-2008

Advanced Shift Management @McDonald's

04-2007

Basic Shift Managent @McDonalds

05-2005

Restaurant Supervisor

McDonald's
11.1996 - Current

Grade 11 -

Witloppen Combined School

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Priscilla Mosia Food Industry